Rocket Mortgage , backed by Rocket Companies® , means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer.
We'll provide you with everything you need to make sure you're successful here.
Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
Minimum Qualifications
- 6 years of prior mortgage experience
- 5 years of prior leadership experience
- Knowledge of mortgage servicing software
- Proficient understanding of mortgage servicing activities and requirements
- Basic understanding of MSP and customer service tool as a mortgage service platform
- Direct experience with one or more of the following portfolio types : FNMA, Conventional, FHA, VA and / or Non-Conventional
- Ability to analyze risk and weigh factors to make informed decisions
- Ability to effectively communicate with and influence all team members and leadership levels cross-functionally
- Demonstrated experience leading multiple teams cross-functionally
- Proficiency in Microsoft Office Suite
Preferred Qualifications
- 4 years of prior mortgage servicing experience
- Bachelor's degree in business or related field
Job Summary
As the Vice President, Servicing, you'll manage the performance of your teams by working closely with leaders and team members to resolve issues, develop skillsets and prepare for future business needs.
You'll provide the vision and direction for your area and focus on development, mentorship and coaching to elevate the skill set of your leaders.
You'll use your industry knowledge and experience to implement and develop best practices and strategy into your business processes and technology.
Responsibilities
- Communicates and embodies the culture, vision and overall direction of the team(s)
- Lead, guide, and evaluate the work of direct report leaders
- Work with senior leadership to implement the strategic plan for their team(s)
- Develop team members and convey the company mission while setting goals, providing solutions and monitoring team member efficiency
- Develop a leadership bench
- Develop training materials for team members
- Ensure compliance with servicing agreements and federal and state laws
- Provide strategic leadership and direction to the business area by maintaining expert knowledge in the industry and establishing a network of partners
- Analyze reporting, share feedback, and communicate expectations to team and across the company
- Collaborate with business partners in the design, development and management of business continuity planning
- Support long-range diversity and inclusivity strategies to improve market penetration and enhance leadership makeup
- Provide strategic leadership and direction to the business by maintaining expert knowledge in the industry and establishing a network of partners
Benefits and Perks
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life.
We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put : We've got your back.
Check out our full list of Benefits and Perks .
Who We Are
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions.
The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more.
We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard.
We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.
Disclaimer
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.
Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.
We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.
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