Salary Range : $22.9500 - $35.2700 / hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.
The Scheduling Specialist II assists in the coordination of the Patient Procedure / Surgical schedule.
- The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members.
- Collaborates with Insurance Verification Specialists and assists with the authorization process.
- Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans, and cycles.
- Creates patient itineraries and makes changes as requested.
- Responsible for clerical support, patient registration filing, data entry, preparation of patient charts, and other clerical duties as assigned.
- Assists with the master schedule for procedures and coordinates case resource needs.
- Interacts directly with patients and works in a high call volume environment.
- Participates in the continuous quality improvement processes.
- Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
- Maintains confidentiality.
- Performs other duties as assigned.
- Conducts patient check-in and check-out.
- Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation).
- Confirms and schedules additional appointments as needed.
Education and Experience
- High School Graduate or equivalent required
- Minimum of two (2) years of previous scheduling experience
- Infusion : Minimum of three (3) years previous scheduling experience in a healthcare setting required
- Excellent interpersonal and communication skills
- Knowledge of proper body mechanics and safety measures
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
- Strong knowledge of basic medical terminology preferred
- Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
- Full understanding of medical insurance procedures required
- Basic keyboarding minimum 35 WPM preferred
Certifications Required
Oncology and Specialty Clinic : BLS required within six months of hire.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.
Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
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