Technical Support Specialist

Job Description

Job Description

Berkshire eSupply is a dynamic organization dedicated to supporting independent distributors with the products and services required to compete in the rapidly evolving industrial marketplace.

With more than 1,000 suppliers, we have more than 1 million industrial / MROP products available online, dispersed from three strategically located distribution centers Detroit, Los Angeles and Houston.

In the spirit of 4.0 logistics, our state-of-the-art automated fulfillment centers are fully heated & air-conditioned. Our same-day shipping capabilities enable 1- & 2-day delivery to most of the U.

S. and fast delivery times outside of the U.S. Berkshire eSupply has various ready-made tools connecting all aspects of the supply chain, aiming to deliver the perfect blend of technology, talent, data, and products.

Besides our vast inventory and logistics capabilities, Berkshire eSupply's services such as private label e-commerce platforms, private label vending solutions, and marketing support options make us a formidable partner for independent distributors looking to provide their customer base a level of service that can surpass the national distributors.

With the Berkshire eSupply Network, independents can "Harness the Power of e."

We're currently looking for an experienced Technical Support Specialist to join our team. In the Technical Support Specialist role, you will provide support to Berkshire eSupply's domestic & international customers who utilize our private label ecommerce platform.

You will coordinate support & development of our private label ecommerce platform with our internal Tech teams, Field Sales, and international partners in order to provide unmatched service to our customers and support the growth of the Berkshire eSupply Network.

Our team can effectively support our customers remotely via our headquarters in Novi, but some demonstrations / training may require an onsite visit.

Why join the Berkshire eSupply Team?

• Flexible Schedule & Telework Options
• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay
• Company Phone or Monthly Phone Allowance
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee / Spouse / Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance
• Work out of our newly constructed Novi office with all new modern furnishings & equipment
• Check out our website for more information! https : / / www.berkshireesupply.com /

If your experience aligns with the description below and you're ready to be a part of a growing team that is changing the game for independents, then click Apply Now! Placement will occur ASAP.

POSITION RESPONSIBILITIES :

• Maintain a working knowledge of all company web platforms & features and ability to effectively demonstrate functionality.
• Support changes to system domain, Favicon, and CMS Editor Pages; conduct additional training sessions as needed.
• Coordinate, schedule, and participate in technical integration calls with customers, third party software firms, and BeS team members.
• Document & test new website features in a sandbox environment and provide approval for rollout when conditions are met.
• Support our distributors with loading / linking their website advertisements, such as banner ads, URL links to promo pages, catalog sections, or PDFs.
• Assist customers with website administration, including data management, user permissions, order / pricing / marketing management, translation, settings, and network compatibility.
• Assist customers with SEO set up for their websites, Google Analytics, Tag Manager, Ads, My Business, various reporting, etc.
• Assist with other projects & duties when the business needs require.
• Travel : 10%

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION :

• 3+ years of experience in website development and / or support, project management, help desk, or related field.
• High School Degree or GED required. Bachelor's Degree in Information Technology or Computer Science preferred.
• Demonstrated experience with HTML, CMS, CSS, PHP, Java, SQL, API's, web programming, E-commerce, cross-browser compatibility, coding and modifying websites (from layout to function and according to client specifications).
• Demonstrated experience using a ticketing system (Jira, Fresh Desk, etc.)
• Familiarity with Punch Out Catalogs such as Ariba, SAP, Vroozi, and others.
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques.
• Effective problem diagnosis and creative problem-solving skills.
• Strong organization skills to juggle multiple tasks within the constraints of timelines.
• Customer-centric attitude and a desire to contribute to customer-focused company
• Proficient use of a computer & Microsoft Office Suite

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Novi, MI facility, so only candidates residing in the Metro Detroit area will be considered.

Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.