TECHNOLOGY ANALYST

Technology AnalystClick Here to Apply OnlineJob Description ESFM Salary : Pay Grade : 14Other Forms of Compensation : ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment.

ESFM's clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.ESFM self-performs 80% of all IFM solutions provided to clients.

Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job SummaryJob Summary : The Technology Analyst is part of a team of technical resources supporting complex integrated facilities management systems for clients of Compass Group North America in a wide variety of industries.

The Technology Analyst supports the client's operations team, technicians, and third-party vendor partners at all North American (U.

S. and Canada) locations. This role is responsible for maintenance of asset inventories, preventative maintenance program configuration and accuracy, data capture configuration and tracking, general platform support and training, troubleshooting and escalating issues to ESFM Technology team as needed.

The Technology Analyst is an individual contributor role and does not directly manage other employees. The role reports to the ESFM Technology team.

Platforms this Role Supports : ServiceNow, Nuvolo, Poly, SmartInspect, Maintenance Connection, SAP Responsibilities Provide prompt and positive client experience Communicate proactively with users and ESFM Technology team Act as liaison between client and ESFM Technology team to ensure support and escalations are handled in an effective and timely manner Execute client configurations and testing prior to release Train client operations teams and technicians Assess and troubleshoot various technical issues that arise with CMMS (Computerized Maintenance Management System) and other tools Escalate platform related issues, own responsibility to see issues to resolution Manage delivery expectations with clear and consistent communication around timing and delivery Manage digital technology inventory Qualifications Energetic self-starter able to work independently in a fast-paced environment High sense of ownership, responsibility, and commitment to quality Proven ability to manage multiple tasks and shifting deadlines Effective organization, collaboration, planning, problem solving, and analytical skills Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences Bachelor's Degree or equivalent work experience Minimum 3 years of technology support experience Experience working with above listed systems and experience in the facilities management industry a plus This is a primarily remote role but may require occasional client site visits.

Clients often have strict safety and PPE (Personal Protection Equipment) requirements for all onsite visitors. Apply to ESFM Services todayESFM is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

We encourage applicants with a criminal history (and driving history) to apply.Eurest services maintains a drug-free workplace.

Req ID : 1258693ESFMLacey Woodard