IT Service Desk Associate

VirtualVocations
Santa Clara, California, United States
Full-time
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A company is looking for a Full-time IT Service Desk Associate.Key Responsibilities : Provide first level technical support to end users for technology-related issuesEnsure proper documentation for each interaction and escalate when necessaryResolve all issues using standard practices, procedures, and company-approved troubleshooting toolsRequired Qualifications : 1+ years of technical troubleshooting experienceMicrosoft Operating Systems experience, including Windows XP and Windows 7Experience with Dell, HP or Lenovo hardware and other applications such as Active DirectoryITIL training and / or experienceHigh school diploma and / or GED, industry-specific certification(s) preferred

29 days ago
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