The Role
Ready to drive continuous improvement within a collaborative and high performing team? Yes, then apply now! We are seeking an APS 6 ICT Service Delivery Manager to join our Finance, Procurement and Estate team.
This exciting opportunity is based in the ERP Support Organisation (ESO) which supports the Defence Digital Group to deliver ERP services to the Defence community.
In this role, you will have the opportunity to :
- Manage allocated work and resources to deliver reliable ICT services that meet customer and stakeholder expectations
- Identify customer needs and ensure that service delivery is managed effectively
- Manage client relationships by leveraging knowledge of system functionality and organisational policies
- Enhance service delivery by monitoring and implementing improvement actions
- Liaise with the ERP project to confirm that products developed meet the service acceptance criteria
- Manage incidents, changes and problems to minimise impact on services
- Foster effective relationships with team members and stakeholders
About our Team
Enterprise Resource Planning (ERP) is a key enabler of the One Defence reform agenda. ERP will standardise and integrate critical functions needed to run the Department into a single SAP platform resulting in a major capability uplift for Defence.
The Program will simplify and align processes and technology and implement a whole of Defence transformation across Groups and Services.
The ERP Support Organisation (ESO) is responsible for the coordination of ERP sustainment services across legacy applications and new S / 4 HANA capabilities.
ESO adopts the DDG Service Integration and Management (SIAM) framework for end-to-end ICT service integration and deliver integrated governance, operating model, processes and structure in support of the ERP Operating Model.
Our Ideal Candidate
We want to hear from you, if you have the following experience and skills :
- In depth understanding of legislative frameworks, government decision-making, and Defence policies
- Proficient in ITIL Service Management Lifecycle and project management methodology
- Ability to interpret and provide advice based on legislation, policy and procedures
- Experience in working with geographically distributed cross-functional teams
- Ability to communicate with influence and build relationships with stakeholders across all levels of the organisation
- Knowledge of continuous improvement methods and techniques
- Strong written and verbal communication skills, with high attention to detail
- Ability to identify, anticipate and respond to stakeholders’ needs to resolve complex issues through well-developed stakeholder management skills
- Experience in building team capability through coaching, feedback and quality improvement
ICT Service Delivery Manager
Ready to drive continuous improvement within a collaborative and high performing team? Yes, then apply now! We are seeking an APS 6 ICT Service Delivery Manager to join our Finance, Procurement and Estate team. ESO adopts the DDG Service Integration and Management (SIAM) framework for end-to-end ICT...
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