ABOUT THE ROLE
The General Manager is responsible for the leadership and
mentoring of the Experience Guide, Massage Therapist, and leadership teams
while overseeing seamless operations of the business, top-level guest
experience, and ensuring profitable business practices. The focus of this job
is making connections with people, motivating and inspiring them to achieve
results.
The General Manager serves as an ambassador of The NOW's
vision, ensuring that every member and guest experience reflects our Brand
Truths. LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE WHO CARE FOR
OTHERS, AUTHENTICITY ALWAYS
RESPONSIBILITIES
The General Manager is responsible for key tasks related
to leadership, management, and operations, ensuring to include specifics about
managing people, KPIs, and the P&L. Excelling in "selling;"
ideas, policies, products, and services within the boutique team and to our
members and guests. The fast-paced, results-oriented environment demands quick
adaptability and the skill to motivate others to adjust to business challenges
and achieve organizational goals.
Recruitment, hiring, and continuous development of the team, both front desk and Massage
Therapist
Performance management (document and delivery) and maintaining positive relationships
within the team
Resolve guest issues and employee relations in a manner reflective of The NOW Brand
Truths
Mentor and coach team members to excel in their roles and achieve their goals
Efficiently managing payroll and scheduling demands in a timely manner
Build and maintain team schedules to maximize productivity and efficiency
Financial acumen is essential for adhering to and monitoring budgets and driving sales
Perform accounting duties, such as recording daily cash flow, managing payroll, and
executing inventory
Upholds our high standards of cleanliness, safety, and compliance (including massage
therapy laws)
Plan and overseeing promotions and collaborations with local businesses to enhance
our brand presence
Next-level guest experience, addressing online reviews, and community engagement
QUALIFICATIONS
5+ years of management experience
5+ years of industry or likeminded business experience (operating a fast-paced,
high-volume business)
Wellness industry experience preferred
Proven track record in sales and building a recurring guest base with a sense of
community
Business acumen : ability to quickly understand and address business information (e.g.,
profit and loss statements, budgets and sales forecasts, labor forecasting,
etc.)
Excellent communication, listening, and computer skills
Ability to work flexible hours including nights, weekends, holidays
Must be a team leader and enjoy mentoring people
Job Type : Full-time
Expected hours : 40 per week
Work Location : In Person
Pay : $50,000 - $65,000
What Employees Value About The NOW :
Competitive compensation + generous bonus potential + perks
Fun team environment
Paid time-off
Discount massages for employees
Team member referral bonus
Discounts on products
Career growth opportunities
The NOW, a new concept massage boutique, was founded on
the principle that self-care is a necessity not a luxury. Designed to serve as
an oasis from today’s fast paced digital society, their goal is to offer
high-quality, affordable massage services in an inspired setting. After
launching in 2015, The NOW quickly became a wellness destination for
globe-trotting influencers and locals alike. With boutiques currently open from
coast to coast and several locations on the horizon, The NOW is looking forward
to bringing their thoughtfully crafted menu with customizable enhancements,
healing products and singular design aesthetic to cities all over the United
States.
The Company is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability or veteran status.
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting.
After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.
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