Inside Sales Associate - U.K

About the Role

Grade Level (for internal use) :

In this role,you will be paired with specific members of our Client Coverage Team within the region toprovide sales support for all stages of the sales cycle.

You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams.

There will also be commercially focused projects / processes for you to deliver in addition to data analysis such as monthly price increases or unlicensed data access review.

Advantages for You :

This role will be allowing you to build a holistic view of the S&P DJI business, supporting our Client Coverage and Channel Management teams whilst driving performance for the regional Inside Sales team.

Key Responsibilities :

Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to)

New licensing and entitlements

Client billing & reporting

Client renewals / usage statistics

Client prospectus language

Existing client maintenance & day-to-day user care

Process Sales deals - Sales Orders, Opportunities and Entitlements (Data, IP and Custom), Agreement Drafting & Negotiation with internal and external legal teams

Effectively collaborate with internal teams such as Finance, Product Management, Data Product management, Client Services, Legal

Work on both sales and strategic based projects that assist with general workflow efficiencies

Drive customer satisfaction and adoption within existing account

Hold weekly meetings with Sales Representatives to provide them with relevant statistics, KPIs and updates on key regional / global initiatives

Requirements : Fluency in English

Fluency in English

Additional European language skills preferred (strong preference : Italian)

Excellent communication skills and a Bachelor’s degree in a related field

1+ Years in Industry : Financial Services preferred

1+ Years in a Specialty / Discipline : Client Services, Sales Support, or similar role

Excellent level of proficiency in MS Office, Excel, PowerPoint, and Salesforce

Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders

Ability to maintain a balanced focus between daily duties and larger scale projects

Strong analytical abilities to discover discrepancies, potential improvements inworkflows and systems, and new revenue-generating opportunities

Self-starter who can deliver quality results without the need for constant supervision

Impacts quality, timeliness of results, and client experience of own team and related teams

Developed communication and diplomacy skills to exchange complex information

Uses judgment based on practice and precedence and accurately defines problems by trying to understand underlying factors / causes

Demonstrable analytical and quantitative problem-solving skills

Ability to work effectively with people at all levels in an organization

Ability to work collaboratively in a team environment

Ability to balance daily duties and larger scale projects.

Knowledge of Tableau, Salesforce, Microsoft PowerBI or other data visualization tools advantageous

About S&P Global Dow Jones Indices

At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum.

By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction.

We’re the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®.

More assets are invested in products based upon our indices than any other index provider in the world. With over USD trillion in passively managed assets linked to our indices and over USD trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.

S&P Dow Jones Indices is a division of S&P Global (NYSE : SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.

With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

What’s In It For You?

Our Purpose :

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow.

At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People :

We're more than 35,000 strong worldwide so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it.

We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.

We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values :

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead.

We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits :

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you and your career need to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks : It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awards small perks can make a big difference.

For more information on benefits by country visit :

Diversity, Equity, and Inclusion at S&P Global :

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets.

Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.

It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.