Senior Manager of Business Consulting - Provider Experience & Communications

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary :

The Senior Manager, Provider Communications will direct the alignment of provider-focused communications across various Network Strategy & Provider Experience organizations.

Specifically, this cross-functional role is intended to focus on opportunities associated with :

• The communication process & strategy associated with provider termination activity.
• The communication model & strategy that serves our behavioral health providers.
• Provider communication channels & processes in support of our Medicaid health plans.

The ideal candidate will be highly organized, able to articulate a value story to our business partners and thrive in a matrixed environment with multiple stakeholders.

The role reports into the Executive Director, Provider Communications.

What you will do :

Responsible for successful coordination and execution of the communication playbook & process associated with provider termination activity.

Effort is enabled by partnership with network negotiation partners, sales enablement partners, and corporate communications.

• Develop a proposal & lead the strategy to strengthen the communications experience for behavioral health providers. Effort is enabled by partnership with provider experience partners, network negotiation partners, and market insights.
• Assess & influence provider communication channels and processes across our Medicaid health plans to identify opportunity for consistency.

Effort is enabled by partnership with our Medicaid provider relations teams.

• As milestones are achieved, you will work to identify & leads a governance that supports continuous alignment across the team.
• Delivers advice to leadership team regarding current trends and best practices for bodies of work.
• Advises internal department points of contact ensuring concise communication with employees, stakeholders, and members of the senior management.
• Helps establish and implement strategic review processes ensuring continuous improvement, compliance, and high-performance standards are upheld.
• Leverages internal and external networking to drive optimal initiative results and knowledge / best practice transfer.

Required Qualifications :

• 7+ years’ experience in one or more of the following areas : provider-facing operations, sales-facing operations, strategic partnership development, member experience.
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
• Ability to effectively interact with all levels of management
• Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements
• Ability to effectively translate complex business workflows & processes in plain language to promote awareness and understanding
• Exhibits high curiosity, a coaching mindset, and a passion for stakeholder experience
• Conveys strong sense of urgency to drive issues to closure
• Excellent verbal and written communication skills

Education :

Bachelor's degree preferred / specialized training / relevant professional qualification.

Pay Range

The typical pay range for this role is :

$79,200.00 - $174,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.