Regional Manager

Essential Functions :

This job description should not be interpreted as all inclusive. It is intended to identify the essential

functions and requirements of the position. Other job related responsibilities and tasks may be

assigned. Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential job functions.

Administration :

• Implements business, strategic and financial plans to support the increasing of net revenue.
• Conducts sales and productivity analysis. Works with Director of Operations / Administrator to

implement appropriate action to achieve strategic and financial goals.

Provides KPI (Key Performance Indicators) evaluations.

Financial :

Works with Director of Operations / Administrator for Business to create and manage all store

budgets.

• Is responsible to work with managers to keep income and expense within budget parameters
• Review monthly budget reports identifying areas of success or concern.
• Help managers make adjustments to spending and scheduling as identified by reports.
• Oversees tracking of GPR (Goods Purchased for Resale)

P ersonnel :

• Recruit, interview, recommend for hire, trains and supervise all Store Managers.
• Oversees and manages the recruitment process for store staffing and is proactive in

keeping stores sufficiently staffed.

• Supports and develops managers as they provide leadership to the rest of the store staff.
• Ensures the TSA Policies and Procedures for Human Resources are being followed at all

levels.

• Periodic reviews staffing ratios and payroll accuracy.
• Final approval of payroll information bi-weekly for all assigned store personnel.
• Conduct monthly meetings with store managers.

Support Managers to create and deliver corrective actions ensuring all documentation is

completed according to TSA HR Policies and Procedures.

Store Operations :

Oversees the forecasting and setting of product acquisition, production and sales goals for

each store.

Coordinate with Director of Operations / Production Supervisor and / or Expediter needs for

stores and work to ensure prompt scheduled deliveries to all stores.

Act as level 1 support for the Point of Sales program used in stores. Assess, repair and / or

communicates all POS, Network and Credit Card issues to level 2 POS support.

• Inspect offers of special donations to determine salability prior to acceptance as assigned
• Supports the implementation of operating policy which includes operating hours, banking

procedures, vacation schedule and compliance with store manual and ARC Command

directives.

Responsible to insure store inventory, pricing and marking of merchandise for stores is

within outlined parameters.

Work with the Director of Operations to implement of Product Control Procedures

preventing shrinkage through theft or spoilage.

• Oversee the maintaining of Safe From Harm Guidelines in store operations.
• Oversee implementation of marketing strategies in stores.
• Oversees the preparation of incident report documentation assuring all documentation is

accurate and properly filed.

Complete regular store inspections, providing feedback and training to ensure that branding

standards are met.

Program :

Work with ARC Director for Rehabili tative Services in assigning, supervising and training of

beneficiaries to stores to maximize work therapy goals.

Work with Store Managers to support the success of the beneficiaries.

Property & Equipment :

Oversees property maintenance for stores, coordinating with the Director of Operations and

Maintenance teams.

Oversees store compliance with all OSHA and Salvation Army safety and security policies

and procedures.

Works with TSA Leadership to determine opportunities for expansion and contraction of

stores. Submit all financial, civic, property and legal documents to Administrator for ARC

CFB processing and approval as assigned.

Works with TSA Leadership to complete and submit all necessary documents for lease

renewals as assigned

All other duties as assigned.

Minimum Qualifications :

The requirements listed below are representative of the minimal education, experience, certifications,

skills, and / or abilities required for this position.

Education :

An associates degree in business administration, retail sales or marketing is preferred; 2 years

experience is staff management and development or combination of education and

experience. Thrift store management experience is preferred.

Certifications :

Valid Driver's License. Able to drive on behalf of The Salvation Army. Safe From Harm

Trainer.

Skills / Abilities :

Ability to speak, write and understand English in a manner sufficient for effective

communication with leadership and field personnel.

Must have basic computer skills with a working knowledge of Microsoft Office Suite and be

able to become proficient in other proprietary software programs. Strong Excel skill is

preferred.

• Must be able to problem solve.
• Must have good people development and management skills.

Supervisory Responsibility :

• Oversees the recruiting, interviewing and recommends for hire Store staff.
• Oversees the Training and supervising of the store supervisors and managers
• Annually provide direct reports with a personnel review.
• Oversees time and attendance for store personnel using the current payroll system. Checks

time logs regularly. Following all current regulations and trainings.

Reviews payroll and approves for departments / staff assigned.

Physical Requirements :

The physical requirements described here are representative of those that must be met by an

employee to successfully perform the duties of this job. Reasonable accommodation may be made to

enable individuals to perform the essential functions of this job.

Physical requirements include :

While performing the duties of this position, the employee is regularly required to stand; use hands,

handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands

and arms. The employee is occasionally required to climb or balance; and stoop, kneel or crouch.

The employee must regularly lift and / or move up to 50 pounds. Specific vision abilities required by

this job include close vision, distance vision, and ability to adjust focus.

Travel :

Able and willing to travel to each of the store properties on a regular basis.

Able and willing to attend trainings as assigned by Administrator.

Working Conditions :

The work environment for this position is a store environment with a quiet to moderate noise level.

The environment may be dusty and may experience temperature fluctuations based on weather. May

stand for extended periods. Full-time position; will require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do

nothing as an employee of The Salvation Army to undermine its religious mission.