Job Title : Incident Commander
Location : Hybrid - Irving, TX
BGV must be cleared
Term : Contract
Required Qualifications
5 8 bullet points on must have skills)
- MIM Process and Preferable with L2 on one or two technologies support
- Having experience of Establishing MIM process for an organization and mentoring resources into full time Major incident managers)
- Drive continual improvements.
- To support 24x7 coverage for P1 & critical P2’s.
Roles / Responsibilities
5 8 day to day candidate’s responsibilities)
- Create and drive / facilitate MIM bridges until the resolution.
- Validate the major / critical / sev-1 / p-1 based on the business impact and urgency parameters.
- Manage critical incidents with goal of reducing outage times and deliver world class service to the clients.
- Service as primary point of contact for clients during outages (in coordination and with support of Service / client managers)
- Provide regular updates to the stakeholders & team members joining bridge call.
- To capture chronology of events in white board
- To send notifications to stakeholders on the progress of incidents from its occurrence to closure.
- Ability to frame and communicate technical issues to a broad constituency (engineers to executive level management
Companies across U.S. have engaged ReqRoute, Inc to deliver skilled, dedicated IT professionals. Recruiting is our passion and we support Fortune 1000 companies with their hiring needs.
We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We invite you to review the position requirements and apply today if your skills match our needs.
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. ()
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