Lottery Services Specialist - Limited Term Employment

Introduction

The Wisconsin Lottery’s Validations & Player Relations Section is recruiting for a limited-term Lottery Services Specialist position.

This position is part-time and will work in person approximately 20 hours per week at our Madison office located in the on Rimrock Road.

The is a for-profit consumer products business within state government that sells its products via a network of nearly 4,000 retailers with almost $900 million in annual sales.

The Lottery provides property tax relief to Wisconsin homeowners through the sale of lottery games while operating with integrity, security, and social responsibility.

The Lottery website can be located at

The Department of Revenue is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Position Summary

This LTE Lottery Services Specialist position will work with the Wisconsin Lottery’s Validations & Player Relations Section to provide timely and consistent customer service to Lottery players.

This position will provide quality customer service to Lottery customers via the Player Hotline, live chats, and e-mails.

The position will provide accurate information on Lottery operations, taxation functions, and Lottery games to the general public and retailers.

The position will provide input on design and content of Lottery Player Relations materials, including reviewing procedures and organizing materials.

Salary Information

The pay rate is $21.00 per hour.

LTE positions are limited to 1,039 hours in a 12-month period and do not include employee benefits.

The position will work an estimated 20 hours per week (6 hours per day), with the opportunity to work up to 40 hours per week during large jackpots or special projects.

This position is in pay schedule and range 07-04.

Job Details

The Department of Revenue will conduct a criminal background check, fingerprint check, and tax compliance check on all finalists.

Applicants must be eligible to work in the United States. The Department of Revenue does not sponsor work or student visas, either at time of hire or at any later time.

DOR participates in E-Verify and will provide the federal government with Form I-9 information for all new employees to confirm authorization to work in the U.S.

Qualifications

Please address your experience with the qualifications below in your letter of qualifications and resume.

Qualified candidates will have :

• Experience providing quality customer service over the phone and through e-mail / live chat.
• Previous work experience completing tasks that required strong organizational skills.
• Experience providing accurate information on topics, procedures, and policies in writing to a general audience.
11 hours ago