Licensed Customer Service Representative

Morford Agency
Nashville, TN, US
Full-time

Job Description

Job Description

We are a locally owned Allstate office that is rapidly growing and we are looking to train the right individual to fit right into our company.

We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Retirement Plan

Evenings Off

Responsibilities

Process customer policy change requests.

Handle all incoming claim calls from customers.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Provide exceptional customer service.

Informs customers of promotions and new or upgraded products using prepared scripts

Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Proficiency to multi-task, follow-thru and follow-up.

A property & casualty license is preferred but will train good individual.

Great Customer Service Skills.

Ability to tactfully handle stressful and difficult situations

30+ days ago
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