Duties :
- Answer calls and emails regarding technical issues from employees; if cannot resolve issue, work with teams need to be involved until issue is resolved
- Install and maintain computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components
- Work effectively with programmers and engineers to communicate issues and fixes for systems
- Communicate with other team members to install hardware and troubleshoot computer issues
- Assure customers are current on service call information and communication
- Communicate / work to resolve service calls in a professional and accurate manner
- Learn and support company’s business systems
- Assure quality of support meets company expectations
- Look for ways to improve support processes; ensure systems work effectively for streamlined operations
Qualifications :
- High School Degree required; some college highly preferred
- Strong Microsoft Software skills
- Outgoing personality, works well with others, enthusiastic, motivated, and professional
- Excellent follow-through is important!
- Must demonstrate proven customer service examples
- Able to balance multiple and competing priorities simultaneously
- Driven to push to meet company service requirements
- Able to prioritize tasks by importance
- MUST be bilingual in English and Mandarin
Founded in 1998, Professional Alternatives is an award-winning recruiting and that utilizes technology and relationships to deliver top talent.
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