Claims - Operations Support Specialist

Claims - Operations Support SpecialistOperations Support Specialist, Claims - CH10KN

We're determined to make a difference and are proud to be an insurancepany that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals - and to help others aplish theirs, too. Join our team as we help shape the future.

The Hartford's Claims Centralized Operations Group is seeking a highly motivated individual to join their team. This role is responsible for providing support to the Claims organization.

WORK ARRANGEMENTS : This role is a Hybrid work arrangement. You will have the expectation of working in the Naperville, IL or Hartford, CT office.

First 90 days in office 5 days and afterwards 2 days in office. For an Internal employee that is currently working remote (following the Return to Office guidelines), they can continue working from home.

RESPONSIBILITIES :

Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions topletion referring to the appropriate resource.

Type of line of business or tasks may vary based on upon need

• Utilizing claim systems and equipment to correctly process iing and outgoing correspondence
• Assigning or reassigning claim tasks or customer transactions to appropriate party
• Creating or updating professional correspondence including appropriate documentation within claim files
• Handling inbound and outbound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed based on the broader organization demands
• Entering and / or assigning new claim losses
• Perform other duties as assigned
• Managing daily workload and productivity goals to ensure tasks arepleted timely and accurately; avoids duplicate requests or escalations due to delays
• Demonstrating accountability by accepting and applying feedback received
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
• Participating in all Hartford Way activities including attending and engaging in huddles, 1 : 1s and RCPS
• Embracing all Hartford Behaviors : Be Courageous, Break Through and Better the Experience
• Making outbound calls as needed

QUALIFICATIONS :

• Work hours : Monday thru Friday 8 : 30- 5 : 00 (all time zones)
• High school graduate or equivalent certification. 4-year college degree preferred
• Proficiency with Microsoft Office tools
• Ability to lift 20lbs
• Acceptable performance on pre-employment assessment tools
• Professional Demeanor
• Effectivemunication Skills
• Strong Customer Service Orientation
• Time Management and Organizational Skills
• Work independently or collaborate effectively when needed
• Steppingstone skills : Empathy, Managing Time & Work, Critical Thinking, Decision Making

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration ofpetencies required for the role.

The base pay is just oneponent of The Hartford's totalpensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is :

$40,685 - $61,027

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

About Us Culture & Employee Insights Diversity, Equity and Inclusion Benefits Job ID R2417273