Senior Product Manager, UX and Analytics

About Employee Navigator

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Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers.

Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more.

Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We’ve been named one of the Washington Post’s Top Workplaces six years running . including during the pandemic! Come join us and help us continue the tradition as well as start new ones!

About the Position

Employee Navigator is looking for an experienced Senior Product Manager with a technical background to drive innovation in our Customer Experience and Data Analytics spaces.

Employee Navigator is revolutionizing how benefits are administered and sold to small companies and their employees, through Brokers who utilize our platform.

Our mission is to build a multi-sided B2B platform that transforms how the industry works through the automation and standardization of digital enrollments.

This is not an easy challenge given the current state of technology in this industry. To take on this role you should not be afraid to think big and seek constant input and feedback from customers and stakeholders while balancing the needs of growing a long-term profitable business.

The challenges are great but the rewards are even larger. Are you able to think in the large but work in the small? Can you help a team see the big picture while paying attention to the level of detail needed to be successful?

Do you have the necessary determination and perseverance to keep chipping away at problems, while being receptive and staying alert to potentially game-changing solutions?

Then this could be the opportunity for you!

Please note : This is an onsite role, not a remote role.

Responsibilities

• Identify, quantify, and deliver improvement to our User Experience to reduce customer friction and build strong user loyalty to our solutions.
• Define and execute a long-term strategy to utilize customer experience measurement and analytic solutions.
• Conduct research with partners and within the industry as input into documenting detailed solutions for the business.
• Perform a detailed analysis by outlining problems, reconciling conflicts, identifying opportunities, and documenting solutions for the business.
• Translate business and conceptual user requirements into functional requirements that can be implemented by developers and tested by QA.
• Manage inputs from many sources to identify and prioritize software development efforts to best support the strategy, including new features and maintenance efforts.
• Plan the development of application features and ensure timely delivery.
• Anticipate risks and determine appropriate mitigation plans as necessary.
• Research and maintain an understanding of the competitive landscape.
• Define and track success metrics.
• Work with partners and internal support teams to evaluate usage feedback.
• Communicate the vision, strategy, and roadmap to internal and external stakeholders.

Qualifications

• At least 5 years of product management (or related) experience : ideally developing customer-facing web applications, managing technical aspects of a solution, or working on a Software as a Service (SaaS) based application.
• Experience with creating, measuring, and improving user journeys within SAAS applications.
• Experience with User Experience measurement tools (i.e. Gainsight PX, FullStory, etc.)
• Experience defining and executing User Experience experiments.
• Experience with the benefits industry, though not required, is highly desirable, however experience with digitizing a similar B2B supply chain in a similarly complex industry is still an advantage.
• A minimum of 3-5 years of experience in health / life / disability insurance is preferred.
• Proven experience establishing a product vision and aligning stakeholders across many functional areas to that vision.
• A passion for detailed feature design and problem-solving. Ability to translate high-level requirements into detailed product specifications.
• Strong problem-framing and analytical skills, with a focus on creating innovative software solutions for complex business problems.
• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
• Experience with pulling data utilizing SQL and utilizing data to tell a story.
• Ability to manage complex initiatives with limited supervision.
• Bachelor's Degree
• Product Management Certification, though not required, is highly desirable.

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