A company is looking for a Support Delivery Escalation Manager responsible for overseeing escalation management procedures to enhance customer satisfaction.
Key ResponsibilitiesServe as a point of escalation for customers and coordinate necessary resources for prompt actionMonitor escalated cases to ensure compliance with SLAs and track progress of customer-initiated ticketsAnalyze escalation volumes and provide feedback for process improvements to the Support management teamRequired QualificationsBachelor's degree preferred3+ years managing a technical support team in a cloud environment or comparable industryAbility to perform your work anywhere that has a reliable internet connection
Support Delivery Escalation Manager
A company is looking for a Support Delivery Escalation Manager responsible for overseeing escalation management procedures to enhance customer satisfaction. ...
Senior Support Escalation Manager
Our Senior Support Escalation Manager will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operation...
Manager, Support
We’re excited to add a Support Manager to our Support team at Favor. As a Support Manager, you’ll inspire and lead a group of team leads to deliver best-in-class support experiences while being accountable for team performance and engagement. We support a hybrid environment based on the role and loc...
Service Projects Business Development Manager
Service Projects Business Development Manager. Our Business Development Manager - Service Projects, performs business development and marketing activities including planning and strategy for a specifically assigned client/customer or market segment. Meets with the client/owner to provide advice and ...
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Qualified candidates may send a copy of their resume (Word Format) to is responsible for analyzing project plans, specifications, proposals, and other documentatio. ...
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Work closely with product marketers and engineers to understand the market and technology trends, define and drive product vision, business case, product strategy and distill a product roadmap. The Product Manager (PM) envisions, prioritizes, builds and sells products and services. They will guide ...
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A company is looking for a Platform Product Manager, Standards to ensure compliance with community policies and create safe experiences for users. ...
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Oversee the physical movement and system transactions of all incoming inventory for trailer production. ...
Product Manager (Energy Storage)
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Update Senior Project Manager on all Project(s) milestone(s) and potential drawbacks. Are you a Project Manager with 3+ years of. Reports to Senior Project Manager (Sr PM). Review Assistant Project Manager (Asst PM) RFIs and Submittals. ...