Overview
Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine / Imaging School (1000+ users).
Responsibilities
Responsible for general technical support, to include, but not limited to as much of the following as possible :
- Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
- Respond to service tickets.
- Performs installation, configuration, deployment and troubleshooting of desktop / laptop computers and peripherals
- Administers Print Server and printing management software
- Administers E-Mail listserv for faculty, staff and student body
- Troubleshoots network (wired and wireless) related issues.
- Technical support for Medical Simulation Machines.
- Assists students and instructors with Canvas and clicker issues.
- Assist students with Exam issues· Troubleshoot Zoom issues.· Other duties as required
QualificationsEducation / Experience
- Bachelor of Science preferred.
- At least 3 years of IT experience.
Knowledge / Skills / Abilities
- Demonstrated proficiency in communication (written and verbal) required
- Customer service and team orientated required
- A high degree of interpersonal competency : professionalism, diplomacy, judgement and discretion required
- Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
- Networking, DNS, DHCP, LDAP, TCP / IP
- Knowledge of Windows Workstations / Servers, Linux Servers (preferred) and Mac OSX.
- Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
- Basic understanding of Audio-Visual equipment.
- Internet research
Physical Demands
- Extensive time sitting and standing
- Ability to lift 10 lbs.
Job location : 230 W 125th Street
Maximum SalaryUSD $50,715.00 / Yr.Minimum SalaryUSD $40,572.00 / Yr.
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