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Product Support Specialist - Tier II

VirtualVocations
Fremont, California, United States
Full-time

A company is looking for a Product Support Specialist - Tier II in the SaaS / EMR / Healthcare IT field.Key Responsibilities : Maintain advanced understanding of the Therapy industry and the Company's products / servicesDeliver timely and effective support, troubleshoot complex issues, and document interactionsAssist Tier 1 support, create / edit knowledge base, and resolve complex client inquiriesRequired Qualifications : Bachelor's degree or relevant experience5+ years of software application support in a SaaS environment3+ years of Raintree Software Support ExperienceHigh technical aptitude and medical / clinical experience preferredWorking knowledge of EMR / EHR medical software applications is a plus

12 days ago
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