AVP, Primary Servicing

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry.

If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local come join our team!

This role is responsible for the overall management of an assigned primary servicing function within Situs Asset Management (SAM) and will oversee daily operations and reporting obligations for our clients’ portfolios of commercial real estate loans.

This position involves a high level of interaction and communication between management, SAM staff as well as clients and various 3rd parties.

Essential Job Functions :

• Manage research requests, supporting asset management team in addressing borrower, investor, or 3rd party inquiries.
• Train new team members.
• Perform review of mortgage / deed of trust, loan agreement and / or commitment letter to determine servicing requirements.
• Manage the onboarding of new loans and modifications and validate accuracy within the core servicing system of record.
• Review 3rd party reports (i.e. appraisal, site inspection, seismic report, zoning report, engineering and environmental reports) to determine property specific escrow requirements.
• Manage information / communication flow between Borrower and Lender / Client along with the assigned asset manager, as necessary.
• Manage monthly payment process inclusive of invoicing, billing statements, and waterfalls.
• Review payoff demands for accuracy.
• Manage property taxes and insurance coverage, working with appropriate departments with shortages, advances, and forced placements.
• Prepare and ensure all reporting requirements are met, which can include investor remittance reporting, maturities, delinquencies, escrow, and taxes.
• Analyze and interpret legal documents associated with loan administration, including complex structures such as mezzanine loans, multiple facilities, participants, etc.
• Establishes and works with manager to draft and implement policies and procedures, monitors and evaluates procedure effectiveness and effects changes required for improvement.
• Represent Situs in resolving non-compliant issues through verbal and written communication with both internal and external parties.
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable.
• Perform QC on completed product and communicate results to team members.
• Stay abreast of changes in industry standards.
• Develop and maintain relationships with clients and stakeholders, providing regular updates on portfolio performance and investment strategies.
• Such other activities as may be assigned by your manager.

Qualifications / Requirements :

• Bachelor’s degree; Preferred Field of Study : real estate, finance / accounting, business or equivalent combination of education and experience
• Minimum of 6+ years of industry and / or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
• Preferred experience in Commercial real estate, cash management, loan servicing, escrow management
• High comfort level with use of various industry related software systems
• Strong attention to detail and accuracy
• Strong leadership skills
• High degree of professionalism
• Ability to work as a team player
• Pro-active approach to problem recognition and resolution

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