Technical Operations Lead

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH :

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can.

You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself without leaving the firm.

We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind.

Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage.

Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

The Production Operations lead is responsible for the providing technical and leadership guidance to the global Production Operations team.

The lead is responsible for the execution of tasks and projects which relate to the overall integrity and stability of the BBH Production Environments.

This position will work closely with the technical support, infrastructure and development teams to monitor the production environment and engage appropriate resources to deal with production incidents.

This role is accountable for the continuous improvement of the production operation processes. This includes the optimization / configuration of alerts generated by our monitoring tools.

Join us as a Production Operations Lead!

Responsibilities

1. Technology

• Review and improve operational workflows and processes. Use technology to streamline process and improve controls
• Utilize metrics to identify trends and service improvement opportunities
• Function as an SME for GPM-Ops owned tools
• Perform advanced monitoring administration tasks and identify opportunities for improvement.
• Support the production job scheduling tools
• Build automation scripts to help improve the overall efficiency of the GPM-Ops team

2. Support

• Lead the department projects. Effectively manage the project resources and deliverables.
• Build strong relationships with the systems support teams to promote problem solving and innovation. Server as the escalation point for all system support teams..
• Guide and monitor the business and system communication efforts.
• Monitor transmissions to and from business partners and follow contingency plans when necessary.

3.Incident / Problem Management

• Lead the Incident Management activities within the GPM-Ops team. This includes the managing of incident / problem tickets, collaborating with support teams, effectively communicating issues and the documenting of events.
• Perform incident manager duties when required
• Perform first level troubleshooting of application and infrastructure issues. Follow documented troubleshooting processes to either resolve the problem or escalate to the support team.
• Identify negative trends from an incident perspective and follow-up with support teams to develop a solution.

4. General

Represent the GPM-Ops team in internal and external audits. Provide timely responses to various audit requests.

Education

• BA / BS Information Technology, Computer Science or related field.
• 5+ years operations / systems support in a lead role.

Knowledge and skills

• Excellent client and interpersonal skills
• Strong problem analytical and problem-solving skills
• Comprehensive understanding of mainframe and distributed environments
• Experience with automation scripts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.