Sr. Account Specialist- AK Large Group

Join Our Team : Do Meaningful Work and Improve People’s Lives

Do you have the right skills and experience for this role Read on to find out, and make your application.

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees.

Working at Premera means you have the opportunity to drive real change by transforming healthcare.

To better serve our customers, we’re creating a culture that promotes employee growth, collaborative innovation, and inspired leadership.

We are committed to creating an environment where employees can do their best work and where best-in-class talent comes, stays, and thrives! As a result of these efforts we are proud to share that Forbes ranked Premera among America’s 2023 Best Midsize Employers and America's 2023 Best Employers By State.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog : Healthsource.

The Sr Account Specialist-AK Large Group contributes to Premera's success by coordinating and participating in the activities to ensure sales, retention, and maintenance of assigned accounts including the sale of additional lines of coverage, across multiple market segments.

The Sr Account Specialist is responsible for system configuration and new business / renewal implementation activities. Leveraging strong technical competencies and customer relationship skills, the Sr Account Specialist serves as a liaison between internal and external partners including Account Managers and Sales Executives.

They provide a high level of customer service ensuring issues for assigned accounts are researched and resolved and facilitate strong relationships and a positive customer experience.

They manage multiple responsibilities while meeting timelines and deadlines. This role is generally assigned to larger, more complex accounts requiring a higher level of customer interaction and service.

What you will do :

• Develop, document, and implement group specific work plans defining activities necessary to ensure successful implementation of new and renewal groups.
• Identify and address customer’s critical technical (escalations) and non-technical issues, and coordinate necessary activities including educating the customer as needed on Premera’s various tools and procedures.
• Monitor customer’s experience, identify potential problems and trends, and work with the Sales Executive or Account Manager to ensure effective and timely implementation of the necessary remedies to ensure optimal customer experience.

Assist with creation and delivery of root cause analysis reports on either product or process breakdowns as required.

• Ensure that producer and / or employer group data submissions are accurate, complete, and meet assigned deadlines. Responsible for maintaining business applications and systems to ensure timely, complete, and accurate reporting and process.
• Perform activities such as preparing group proposals, renewal exhibits, and handling broker authorization letters.
• Provide backup for Account Manager / Sales Executive by responding to brokers, agents, and / or groups regarding benefits, underwriting guidelines, multiple lines of business and other miscellaneous information.

Coordinate and support Account Manager / Sales Executive to arrange for and if needed conduct client and open enrollment meetings / benefit fairs.

• May provide guidance and expertise to less experienced staff and may complete special projects and other duties as assigned.
• Act as Sales SME for system UAT, or other assigned project work.

What you will bring :

• Associates degree or two years’ work experience (Required).
• Five (5) years of work experience (Required) including :
• Three (3) years of insurance industry experience including benefits administration, enrollment and / or account structure experience.
• Five (5) years customer service experience.

What We Offer

• Medical, vision, and dental coverage
• Life and disability insurance
• Retirement programs (401K employer match and pension plan)
• Wellness incentives, onsite services, a discount program and more
• Tuition assistance for undergraduate and graduate degrees
• Generous Paid Time Off to reenergize
• Free parking

Equal employment opportunity / affirmative action :

Premera is an equal opportunity / affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.

com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city : Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Salary Range :

$67,800.00 - $89,100.00

National Plus Salary Range :

$67,800.00 - $101,600.00

National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

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