Healthcare Administrative Associate - Home Care Services

How You’ll Help Transform Healthcare :

Position located in the Home Care office in Roanoke. Supports the Home Health department.

• Reviews the insurance verification and completes the authorization process within established time frames
• Facilitates and effectively document communication with insurance providers and clinical staff
• Maintains confidentiality of all PHI (Oral, written or maintained electronically), and adhere to HIPAA guidelines
• Receives authorization and works diligently to meet established timelines
• Works closely with and supports team efforts to accomplish authorization / verification
• Advocates for the patients who insurance denies authorization for services, by filing reconsideration and appeals on behalf of the patient

Here is the opportunity to apply your skills in a dynamic new environment and maximize your career growth with tools that will help enhance your professional development.

We believe that by fostering a supportive and empowering work culture, we can create a positive impact in the world and achieve our goals together.

As a vital member of our team, you’ll play an important role by maintaining front-office workflow vital to optimizing the efficiency of the medical practice, clinic, and / or department.

The Healthcare Administrative Associate job duties include, but may not be limited to the following :

• How You’ll Help Transform Healthcare :
• Greet, screen, and provide service to patients and visitors.
• Process mail, fax, and other documents.
• Maintain multi-line phone system / switchboard.
• Schedule, register, and check patients in / out.
• Maintain medical records.
• Perform data management, spreadsheet functions.
• Run and maintain reports.
• Perform charge entry.
• Process billing documents and research and resolve issues.
• Collect co-payments, deductibles, and other self-pay amounts at time of service.
• Maintain cash box and receipt books.

What We Require :

• High school diploma or GED
• Minimum of two years' experience in a physician office / medical office (preferred)
• Experience with data processing and / or with multi-line telephones (preferred)
• Experience with registration and / or medical insurance (preferred)
• Knowledge of office procedures and equipment
• Effective interpersonal, communication, and teamwork skills
• Automated computer system proficiency
• Excellent organizational and time management skills

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships.

A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good.

Make your tomorrow with us.

Requisition Number : 146577

Employment Status : Full time

Location : Carilion Clinic Home Care

Shift : Day

Shift Details : Monday-Friday 8a-4 : 30p with holiday expectations

Recruiter : CHRISTOPHER D FITZGERALD

Recruiter Email : cdfitzgerald@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities / Females / Protected Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

Carilion Clinic is a drug-free workplace.