Hospital Director of Operations, Veterinary Medicine

We are looking for a dynamic business leader with deep experience in healthcare clinical operations, financial decision making, and staff & team development.

Check below to see if you have what is needed for this opportunity, and if so, make an application asap.

The ideal compensation range is $130k 200k+. The final salary will be based off the candidate’s experience level and ability to make an impact coming into the organization.

The package also comes with an annual profit-sharing bonus plan and a comprehensive benefits package.

Metropolitan Animal Specialty Hospital (MASH) is a 24-hour emergency and specialty animal hospital located in the heart of Hollywood, California.

MASH is proud to offer superior veterinary care to the Los Angeles community. Departments include Surgery, Internal Medicine, Emergency & Critical Care, Dermatology, Ophthalmology, Cardiology, Neurology, Nutrition, Physical Rehabilitation, and Oncology, along with an experienced and compassionate Customer Service Team.

The current hospital has two campuses, the main hospital and outpatient facility. Additionally, the hospital is building a brand-new state of the art 52,000 square foot location they will move into in 2026!

The ideal Hospital Director will have a proven track record, thrives in a fast-paced entrepreneurial environment, lives for developing and leading team members and organizations, doesn’t back down from challenges, and is dually passionate about data-driven analysis and decision making as well as the importance of innovative, high-quality medicine to support the amazing human-animal bond between our clients and our patients.

This Hospital Director will report directly to the Ethos Specialty / ER Divisional Operations leader and will partner very closely with MASH’s Medical Director.

Leadership

• Directly oversees all operations and business activities and leads team members for all departments.
• Partners effectively and collaboratively with the Medical Director who is heavily involved in the overall management of the hospital as well as responsible for the overall level of medicine and high-quality patient care.
• Demonstrates a strategic orientation by translating a vision into actionable plans and activities and by managing operations effectively to achieve objectives.
• Directs leadership team in a collaborative fashion to facilitate resolution of issues and growth within the hospital.
• Organizes and conducts staff meetings. Meeting regularly with managers to discuss, evaluate, and plan for the welfare of the practice.

Attends corporate meetings.

• Consciously shapes a positive hospital culture based on trust and teamwork that caters to the needs of our clients and referring veterinarians.
• Responsible for overseeing the recruitment, interviewing, and hiring of staff in conjunction with the Medical Director.
• Monitors employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews including overseeing disciplinary actions and terminations.
• Collaborates on the recruitment, interviewing, contract negotiation, and hiring of doctors in conjunction with the Medical Director.
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
• Exhibits a calming, humble and teachable attitude whilst having the ability to address decisive change through the hospital.
• Passionate about providing resources, support, and supervision for the hospital staff and fostering an incredibly positive and forward moving culture.

Strategic Orientation

• Develops in-depth understanding of local market and relationships with referring general practice veterinarians to understand their needs.
• Understands, participates, and supports planned marketing events and programs and ensures that the hospital staff utilizes marketing tools and materials, events, and programs.
• Identifies and executes short- and long-term plans for growth, including the addition of new services, recruitment of doctors and other key team members, pricing strategies, space optimization, and acquisitions of new equipment.

Financial Analysis & Planning

• Responsible for accounting and finance processes within the hospital, as well as the creation of an annual operating budgets built to achieve overall revenue growth and profitability.
• Leads hospital financial activities, including monthly review of financial statements and appropriate corrective action in response to variances and trends.
• Applies continuous improvement principles to existing financial and operating processes with constant communication and feedback loop with doctors and hospital staff.
• Owner of the P&L and responsible for meeting and exceeding expected financial results.
• Reviews accounts receivable to confirm proper and timely processing.
• Responsible for payroll processing on a biweekly basis.

Business Operations

• Inspirational and motivational leader who will drive results across all elements of the business. Sets goals and evaluates progress toward goals.
• The HD will help each person on the team to develop a deep understanding of the mission, vision, and values and how individual work is aligned with business goals that contribute to and ultimately drive our success.
• Partners effectively with Ethos and technology providers to support and enhance hospital activities and the experience of clients and referring veterinarians.
• Directs growth activities to support business objectives and plans. Provides thought leadership, coaching, and mentoring to elevate hospital leadership team and the entire team to increase performance and productivity levels.
• Understands lean principles and identifies and executes opportunities to improve processes and create efficiencies.
• Understands how to grow and develop De Novo locations as the market is able to bear expansion.
• Responsible for administration and review of non-medical client complaints.
• Oversees billing, calculations of any discounts, and other special accounts.
• Oversees client flow to ensure that clients and patients are seen and treated in a professional, timely, and competent manner.

Requirements / Personal Attributes

• 5+ years of progressive operational management experience with a record of success, including experience managing a P&L.
• MBA or equivalent experience is preferred.
• Larger scale healthcare (veterinary or human) experience preferred, but not required.
• Multi-site leadership experience preferred, but not required.
• Learns quickly and can absorb new information rapidly.
• Self-motivated while also an expert at motivating, coaching, and inspiring others.
• Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.

At MASH, people matter. Each day we are humbled by the commitment each employee makes to serving pets and their pet parents.

Locally at MASH, as well as through our partnership with Ethos, we are committed to serving our employees’ needs and wellbeing.

We value servant leadership, collaboration, personal and professional growth, work / life balance, and positive mental health.

As part of the MASH team, you will have access to a vast network of resources, including competitive pay, medical benefits, and paid time off.

Continuing education is provided by our own veterinarians, and there is a library of virtual content specific to each role in the hospital (including the hospital director!).

Employee recognition committees, supported by an on-site veterinary social worker, are available to all employees. The Ethos Veterinary Health (EVH) Community offers resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.

Above all else, you will get the chance to work in a tight-knit environment of highly skilled, dedicated people who choose to bring their best each day to care for animals and the people who love them.

We hope you apply, or even stop by our hospital, to get to know us better. If you’re a seasoned vet med professional, we invite you to take your skills to the next level.

If you’re just joining the field, welcome! We’re excited to meet you.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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