Job Description
Job Description
Scope :
Cleans hotel guest rooms and / or other assigned areas in a timely and organized manner to ensure guest satisfaction.
Primary Responsibilities :
Ø Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
Ø Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Ø Reports needed repairs of unsafe conditions to supervisor.
Ø Responds to requests from guests, supervisors or management in a timely and efficient manner.
Ø Maintains linen cart and supplies neat and organized to department standards.
Ø Maintains security of equipment, keys and supplies issued each day.
Ø Reports lost and found articles to supervisor.
Ø Follows procedures for team cleaning and self-inspecting program.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Note : Other duties as assigned by supervisor or management
Relationships :
Internal : All hotel staff : For effective communication
External : Hotel guests : To provide service
Qualifications :
Education / Experience : Basic reading, writing and math skills, is preferred. No experience necessary.
Certification and / or License Requirement : None.
Skills :
Organizational skills
Attention to detail
Team work
Problem solving
Working Conditions :
Will be required to work weekends and holidays.
Will be required to work in fast paced environment.
Will be required to work with common household chemicals.
May be asked to work overtime.
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