Desktop Support Specialist

Imprimis Group, Inc. has partnered with a client in Coppell, TX, that is hiring a Desktop Support Specialist.

CONTRACT 6 MONTHS MIN. ONSITE COPPELL, TX $21-23 / HR

GREAT CULTURE TEAM ENVIRONMENT GROWTH POTENTIAL

We are looking for a skilled and dedicated Desktop Support Specialist to join our clients’ Infrastructure and Security team.

In this role, you will provide technical support and troubleshooting services for end-users, handling hardware, software, and network-related issues.

The ideal candidate is passionate about technology, a strong problem-solver, and eager to contribute valuable insights as a key member of the team.

This position requires the Desktop Support to be on-site full-time to ensure prompt and effective resolution of technical issues.

Key Responsibilities :

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Assist with the setup and deployment of new equipment and technology.
• Perform regular maintenance and updates to ensure optimal performance of IT systems.
• Document and track all support requests and resolutions using a ticketing system.
• Collaborate with other IT team members to address complex technical issues.
• Provide training and guidance to end-users on best practices and IT policies.
• Ensure compliance with company IT policies and security protocols.
• Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions.
• Deliver outstanding customer service to all employees.

Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of experience as a Desktop Support or in a similar role.
• Strong knowledge of Windows and macOS operating systems. Technical proficiency in the following environments including laptops and other computer devices, peripherals such as printers and scanners, unified communications, Identity and Access management (Microsoft Active Directory / AD and Group Policy) Data Protection, knowledge management and Collaboration tools such as SharePoint and ITSM, Asset Management (e.

g., Inventory Management and Purchasing) systems

• Familiarity with basic network configurations and network troubleshooting.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to provide exceptional customer service.
• Familiarity with PowerShell or other scripting languages highly preferred.
• Relevant certifications preferred including CompTIA A+, Microsoft Certified : Modern Desktop Administrator, etc.
• Familiarity with supporting and onboarding new employees, data protection strategies, and Adobe Creative Suite.
• Strong people skills professional, articulate, and highly motivated.

If you're passionate about technology and delivering exceptional user experience, we encourage you to apply for this exciting opportunity .

If you are looking to join a company with competitive pay, great work life balance and an outstanding environment LOOK NO FURTHER! For immediate consideration please send your resume in Word format to Recruiting@imprimis.

com today! Apply today interviews are being conducted!

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