SALES- Branch Manager

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.

The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Responsibilities

• Consistently meet and exceed sales and PBT goals.
• Develop and implement branch market plan based on market conditions, branch mission, and financial / budget objectives.
• Ensure customers are serviced appropriately to meet their expectations.
• Support Sales Rep selling activities.
• Handle customer complaints within area / region guidelines.
• Ensure all transactions are handled properly through the computer operating system.
• Maintain computer operating system and troubleshoot system as necessary.
• Ensure all customer orders are accurately prepared and records maintained.
• Place and follow-up on purchases from outside vendors per established policy.
• Ensure orders are delivered to customers in a timely manner.
• Ensure company vehicle is properly maintained.
• Manage the merchandising of the branch according to area / region or company guidelines.
• Maintain branch inventory levels to maximize sales and inventory turns.
• Conduct physical inventory in a timely and accurate manner.
• Ensure that the branch warehouse area is organized.
• Ensure safety, loss prevention, and security practices are followed by all branch employees according to policy and correct or report non-compliance.
• Assist in providing necessary input for development of annual budget.
• Review management / financial reports on a frequent basis to optimize financial performance of the branch.
• Perform direct accounts receivable and expense payable functions within established standards for bad debt, past due and over limits;

including daily bank deposits.

• Ensure that Price Record Cards are accurately maintained.
• Respond to Audit Report and take necessary corrective action in a timely manner.
• Determine staffing needs, recruit branch employees accordingly with proper approval, and establish work schedules as appropriate.
• Determine employee training needs and implement training as appropriate.
• Ensure that branch staff performs at a level appropriate to meet branch objectives by clearly communicating assignments and expectations, conducting performance appraisals, and administering discipline as required.
• Perform / direct processing of daily paperwork.
• Perform / direct accounts payable process and preparation of necessary documents and checks.
• Implement and maintain a systematic follow-up program of phone calls and visits for delinquent accounts.
• Perform / direct credit investigations and analysis on new and existing accounts, including contacting outside sources for information.
• Build positive relationships with employees, customers, and external vendors.
• Focus on key market segments consistent with the sales strategy.
• Provide timely, appropriate feedback to all employees on performance & sales expectations.
• Hold regular meetings with employees to discuss progress and coach when needed.
• Deliver information in a logical manner.
• Play a role in developing and targeting new business.
• Actively work in the field calling on existing and potential accounts for development.
• Possess strong knowledge of branch operations.
• Adhere to company safety standards at all times.
• Conduct periodic market research studies to assist in developing marketing plans and strategies for the branch to include :
• Profiling key competition in the market.
• Conducting competitive product testing and comparisons to S-W and identifying strengths and weaknesses of competitors versus Sherwin-Williams.
• Profiling potential customers and making shop visits to estimate sales volume.
• Making outside sales calls to support the market development plan.
• Additional duties as assigned.

Position RequirementsFormal Education

Required :

High School education or equivalent.

Preferred :

Bachelor's Degree.

Knowledge & Experience

Required :

• Valid driver's license.
• Previous record of effective management with regard to expense control, sales management, and directing personnel.
• At least 2 years of experience in a customer service related field.

Preferred :

• At least one year experience in the automotive aftermarket industry.
• Previous experience in sales related goal.

Technical / Skill Requirements

Required :

• Demonstrated ability to work with word documents and spreadsheets.
• Demonstrated high level of both verbal and written communication skills.
• Demonstrated ability to perform basic math calculations and financial ratios relative to a P&L.
• Demonstrated ability to make independent decisions.

Travel Requirements

25%.

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