Key Account Coordinator

Job Description

Job Description

Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style.

Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission :

To develop successful partnerships by creating and delivering the best quality, value, product and service every day!

The Key Account Coordinator position will act as the key internal contact for all Key Accounts with a primary focus of providing superior customer service and support while constantly looking for new or better ways to improve our service, systems and performance.

Essential Functions :

• The Key Account Coordinator is responsible for handling daily execution of key account support efforts including : order processing, order tracking, EDI, customer compliance, shipping documentation, logistics, problem resolution, communication, reporting and systems, processes and procedures needed to manage these accounts effectively.
• The Key Account Coordinator is responsible for handling all aspects of requests and requirements for the compliance accounts.

This includes EDI order processing, pre-ticketing, custom carton labeling, UCC128 labeling and daily inventory feeds as required.

This position is responsible for all routing guides, compliance manuals, process requirements and transaction specific needs of the key accounts.

Critical Responsibilities :

Key Account Order and Compliance Support : Insure that all key account functions are managed to the highest level of customer and company expectations including customer relationship, receipt of projections and orders, entry into the system, follow-up, tracking of inventory and availability, monitoring communication of order status to and from customers and the pack and hold process.

Work closely with purchasing department, sales, customer buyers and logistics personnel in the analysis of inventory levels needed for fulfillment of customer orders.

Sample Requests : Submits requests to the sample department and product development, and obtains approval from product development, follow-up, communication and coordination.

System Set-Up : Product and Customer Data Manage UPC catalog, QRS catalog, item / account maintenance, data integrity and insure accuracy and timely system up-dates and data set up.

EDI / Compliance : Effectively track and update key account rules, requirements.

Special ticketing requirements : Place ticketing orders, production of tickets and follow-up with placement of supplier purchase order and insure all special instructions are clear to vendors and internal company warehouse staff.

Logistics : Monitor and manage traffic, import / customs, scheduling, bill of lading procedures, incoming and outgoing shipping / tracking, and communication and follow-up.

Update packing slips and forward to customers and update documentation. Communicate any deviation of product flow with customer if ship date is at risk.

Routing guide maintenance : Update principal contact, communication, and monitor and communicate changes and requirements to department Manager.

Responsible for the orderly maintenance of reporting files, and communication to and from customer. Maintain updated routing guide library.

Communication : Act as principle contact with 3rd party warehouses, if used, to coordinate all activities, information and transactions to insure the accuracy of data integrity, inventory levels and compliance.

Key Tasks :

• Build great relationship with many buyers and assistant buyers by phone and through email
• Significantly decrease processing errors associated with this desk which as dramatically decrease the amount of charge-backs received for the year
• Increasing reorder sales through communications with buyer and identify opportunity
• Timely handling of all drop ship accounts
• Make sure all drop ship customer receives their ASN’s and invoices every day
• Process RA’s in a timely manner
• UPC Code maintenance in company and customers systems
• Complete New Product Information forms in a timely manner so that we may receive PO’s from customer as soon as possible
• Pay attention to credit status of accounts and communicate with Department Manager prior to shipping
• Track shipments in KEY ACCOUNT OPEN ORDER REPORT, research any shipping or invoicing discrepancies
• Shipping performance on time, accurate, and compliant, to meet customer expectations
• EDI performance ASN, order processing, invoice and other compliance requirements
• Customer data management web based and hard copy (codes, style numbers, sizes, colors)
• Charge-back performance prompt, consistent research, determination, negotiation, resolution, correction
• Labeling, routing, freight forwarding, logistics - create packing slip, create labels and organizing shipment

Training and Experience :

Previous, validated experience and proven, working knowledge of EDI systems, UPC compliance, QRS catalog management, and routing guide compliance and maintenance

Skills and Knowledge :

This is a hands-on position for a self starter with a thorough understanding for technology, compliance, operations and data management :

• Advanced computer skills including MS Office, intermediate Excel skills, and on-line systems software.
• Ability to work in a fast pace, high energy, demanding, results oriented environment
• Extremely detail oriented skill set
• Well-organized, positive, experienced and quick learner
• High degree of proficiency in the business planning processes
• Ability to build strong relationships with all Spring Footwear co-workers, customers, outside vendors and suppliers
• Ability to use data to make decisions, maximize profitability and improve efficiency
• Ability to execute company policies and programs to achieve strategic goals
• Proven ability to influence and guide people to maximize productivity
• Excellent communication skills, both written and verbal (face to face and telephone)
• Strong knowledge of financial business calculations
• High degree of urgency regarding task management
• Demonstrate perseverance in sticking to the task and staying focused until the job is complete
• Ability to project honesty and demonstrate good business instincts and common sense
• Dedication to delivering result consistent and on time

Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and background screening, as applicable to the job specifications.

We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as ascribed by the Florida law.