Job Summary
Job Summary :
Bristol Health is looking for Patient Information Representatives. In this role, you will be the first point of contact for patients, visitors, and staff, providing essential information and assistance.
Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering our hospital
Essential Job Functions and Responsibilities :
- Greet and welcome patients, visitors, and staff as they enter the hospital
- Creation of visitor badges by running patient and / or visitor identification through badging system
- Provide accurate and up-to-date information regarding hospital services, departments, and directions
- Assist patients and visitors in locating their desired destinations within the hospital
- Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel
- Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available
- Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly
- Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary
- Maintain confidentiality and adhere to privacy regulations when handling patient information
- Stay updated on hospital policies, procedures, and safety protocols
- Notifies support services (EVS, Engineering, etc) when their attention is required.
Qualifications
Qualifications :
- This position requires the ability to multitask, handle inquiries efficiently, and always maintain a professional and courteous attitude
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds
- Proficiency in using computer systems and basic office software
- Exceptional problem-solving skills and the ability to remain calm under pressure
Bristol Health Mandated Educational Requirements :
General orientation at time of hire. Fire / Safety / Infection Control annually. Similar programs deemed appropriate by management.
Ongoing leadership training.
Physical Requirements :
Manual dexterity. Vision corrected to comply with State of CT driver’s license standards. Capable of hearing and verbally communicating.
Work Environment :
Normal patient care environment.
Cognitive Requirements :
Mental flexibility to perform diverse duties. Good communications skills, written and oral and ability to follow written and oral instructions.
Able to remain calm and make appropriate decisions in emergency situations. Good organizational skills along with basic computer skills.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
PIR40
Our Benefits
Our employees play an important role in helping Bristol Hospital and Health Care Group deliver quality care every day in the community, and as such, we are committed to offering them a comprehensive, cost-effective benefits package that meets their needs.
We recognize the importance of total well-being. Not only do we want our patients to live their best lives, but we also want our employees and their families to have the resources they need to thrive.
When you work here, you can feel confident in knowing that you’re making a difference in a place that supports you personally and professionally.
Some of the benefit plans are provided at no cost to you, for others you pay some (or all) of the cost at attractive group rates through payroll deduction.
Bristol is pleased to offer employees access to these important elements through our benefits package :
Health & Wellness
- Medical
- Dental
- Vision
- Employee Assistance Program
- Flexible Spending Accounts
Wellness
Annual Biometric Screening & Health Assessment
Income Protection
- Life Insurance
- Short- and Long-Term Disability Coverage
- Contribution
- Voluntary Benefit Programs
Home
Auto
Pet Insurance
Cancer
Accident
Financial Plan
- 403b Retirement Plan with Discretionary Employer Core & Match
- 401k Retirement Plan
Time Off
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