Sales & CS Enablement Lead
Dovetail is the world’s leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast no matter the method.
Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing.
Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.
Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco.
We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved.
As the Sales & CS Enablement Lead, you will lead the strategy, development, execution, and measurement of go-to-market (GTM) enablement programs to strengthen our Sales & CS teams.
You will partner directly with Sales Leadership and other internal key stakeholders (e.g., Marketing, Product, etc.) to establish onboarding and ongoing sales training programs, formalize a sales readiness progression, and design and execute strategic initiatives that yield improved revenue productivity across the team.
You will drive key initiatives to ensure managers and representatives achieve individual, team, and regional goals and quotas, while ensuring that sales and CS productivity efforts are designed to scale.
Who you’ll work closely with
Customer Success Team Lead
What you’ll do
Sales & CS Productivity. Partner with GTM Leadership to identify productivity gaps and prioritize key initiatives for the Sales & CS teams.
Product Enablement. Work with Product and Marketing teams to ensure the Sales & CS teams are well-equipped with the latest product releases and GTM messaging.
Performance Measurement. Collaborate with Revenue Operations to measure and improve sales performance.
Resource Development : Equip the GTM team with world-class resources such as battle cards, playbooks, and sales collateral.
Onboarding. Partner with Sales & CS managers to efficiently and effectively ramp new sales & CS hires across various roles
Vendor Management. Explore and manage vendor relationships for productivity tools and training programs that enhance team efficiency and effectiveness.
Cross-Functional Collaboration. Partner with Sales, Customer Success, Revenue leaders, Operations, and Marketing to democratize knowledge to the sales and customer success teams.
Your background
Sales Experience. 3+ years in sales or sales effectiveness roles. Strong preference for experience in a fast-growing SaaS startup environment.
Deep understanding of sales plays, processes, and methodologies.
Organization and Execution. Strong project management skills with a proven ability to hit milestones and drive results.
Change Management. Experience with change management and a passion for helping others succeed in sales and customer success
Poise. Engaging and capable of delivering inspirational and motivational training sessions and hosting events.
Collaboration. Ability to build strong relationships with internal partners and effectively engage with Senior Leadership.
Equity for everyone
Everyone’s an owner at Dovetail receive equity options along with a competitive base salary.
Find your people. From running to go-karting, bouldering to surfing, there is a club for everyone.
Equal parental leave
We offer an inclusive framework of 20 weeks equal paid leave to support new parents.
Modern and pet friendly offices
Bring your pooch to our modern, ergonomic offices, plus enjoy organized monthly events.
Flexible work life balance
Whether you're a parent, student, or juggling a million things, we get it. While we're an office-first culture, we work together to make your schedule work for you.
Develop and grow
Take a course, attend a lunch and learn, or head to a conference! We love to support you any way we can.
Extra paid days off
Enjoy ad-hoc KitKat days’ to take a step back and spend it however you like.
Health is wealth
We cover 100% of the premium plans for medical, dental and vision. Plus, have access to Uprise (Employee Assistance Program) for you and your family.
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