Manager of Automation Platforms (NorthStar)

Overview

The Information Technology Leadership Management job function leads, manages and maintains the technology teams for internal information systems, enterprise architecture or infrastructure teams.

Primary Responsibilities

• Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the NorthStar Automation team.
• Manage and ensure incident response, Incident Post-Mortem / Root Cause Analysis activities.
• Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment
• Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability
• Manages internal operations projects that may require cross-department resources and coordination
• Undertakes system maintenance
• Provides customer service to all internal staff
• Monitors the IT ticketing system to ensure timely correction of any incidents
• Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues
• Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis
• Partners with Infrastructure Team in areas of cross use resources
• Oversees timely handover of new services / resource from IT teams to functional areas
• Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
• Oversee and manage application development and maintenance across SGWS
• Works with business partners to ensure a fit for purpose solution is designed.
• Responsible for the delivery of required technology components on time and on budget.
• Support Escalations go directly to the technology teams
• DevOps standardize application development tools, standard process / practice, enterprise architecture, continuous deployment, and application monitoring capabilities.
• Mentors, develops, motivates and coaches teams to work collaboratively and effectively
• Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
• Works closely with the technical application development teams to drive continuous improvement and efficiency.
• Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities.
• Develops budget and manages work to budget
• Ensures that solutions and services deliver at or above expected business value.
• Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions.
• Drives process and technology changes throughout the organization in support of business objectives.
• Manages and responds to business-partner feedback to enable continuous improvement.
• Communicate effectively up and down the organizational hierarchy in IT and business executive leadership
• Develops and recommends changes to systems, policies and procedures

Minimum Qualifications

• Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
• 5+years related experience in technology management, customer relationship management and staff management
• Critical and creative thinker
• Problem Solver
• Strategic Thinker
• Builds Strong Teams
• Excellent presentation and facilitation skills
• Influencer
• Adaptability and ability to manage change
• Prior supervisory experience
• Results-oriented
• Superior interpersonal, communication and presentation skills
• Entrepreneurial mindset
• Strong record of leadership
• Demonstrates ability to monitor project progress by tracking activities, issues / risks / dependencies, and provides recommendation for resolution
• Ability to foster a team environment with Agile delivery values

Specialized Skills and Technologies

• At least 2 years of UiPath experience with RPA and Document Understanding
• At least 2 years of process modeling and process mining experience

Agile Delivery Values

• Openness Team and stakeholders agree to be open about all work and challenges
• Commitment Personally commit to achieving the goals of the team
• Respect Respect your team members to be capable and independent
• Courage You have courage to do the right thing and work on tough problems
• Focus Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Preferred Qualifications

• Master’s Degree
• Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks
• Experience in food and beverage, CPG or distribution industry
• Continuous Improvement / Process Management experience (Agile, Six Sigma / LEAN, DMS) including relevant certification
• Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks

Physical Demands

• Physical demands include a considerable amount of time sitting and typing / keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting / lowering, pushing, carrying, or pulling up to 20lbs
30+ days ago