Director-Digital Product Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day.

And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business.

And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

We are looking for a passionate, talented, and adaptable product leader to craft and deliver the vision for Acquisition and onboarding experiences.

There are three broad pillars in this team 1. GO2 platform - build the foundational features on GO2 that are leveraged by teams across Customer Acquisitions domain to launch new markets and products.

2.API’s Create and maintain GO2 API’s for Acquisitions 3. Business Rules function responsible for enabling processes for Product launches / enhancements through a configuration engine.

In this role on the Enterprise Acquisition Products and Platforms team, a key responsibility will be to build and execute the strategy for migration to the new GO2 Unify platform and build a scalable Data Retention and Purge solution for Acquisitions domain.

You will lead a high-performing team of Product managers / Product owners and partner with Technology and stakeholders across the Enterprise to enable this vision to directly contribute to our bottom line.

Responsibilities

• Defining product vision, strategy and roadmap for your products.
• Own key stakeholder relationships with teams across the enterprise such as Technology, Risk, Compliance, Ops Excellence, C360, AENB Reg O Compliance, Financial Crimes, Mobile team and others.
• Owning product discovery by forming hypotheses, defining objectives and key results, and assessing options that best balance cost-benefit to achieve defined outcomes.
• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency.
• Identifying opportunities to reduce friction, increase automation and drive-up approval rates to generate incremental revenue via product enhancements and continuous experimentation, in partnership with analytics and UX research teams.
• Improving efficiency, scale and time-to-market by leveraging and enhancing our global platform architecture, in partnership with technology and other acquisition product teams.
• Leading, coaching and developing a team of Product Managers.
• Partnering with Solution Managers to define scalable solutions that meet current and future product needs.
• Delivering your goals and outcomes throughout the product life cycle, partnering with Agile Release Train Lead and Release Train Engineer to manage.
• Improving efficiency of planning and delivery by contributing to process and working practice improvements.

Minimum Qualifications

• Extensive Product Management experience in an Agile environment (5+ years).
• Proven ability to craft, drive, and maintain a product vision, strategy and prioritized backlog.
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
• Ability to coach and motivate a product team and foster a diverse and inclusive team culture, encouraging input from all team members.
• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement.
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence.

Preferred Qualifications

• Experience running cross-team Discovery for new products and product enhancements.
• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes.

Salary Range : $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
30+ days ago