Technical Writer (National Accounts)

Job Description

Job Description

Job Summary

As the Technical Writer for the National Accounts Department at DuraServ, you will support the Director of Operations by creating detailed documentation to enhance operational efficiency and clarity.

Your primary responsibilities will include developing Standard Operating Procedures (SOPs), guides, training documents, and other critical resources for the team.

These documents will ensure consistency and accuracy across all processes, supporting both the team’s internal operations and external engagements.

This role is essential to maintaining high-quality documentation that aligns with organizational standards and goals.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Document Development : Create and maintain SOPs, guides, and training materials for the National Accounts department, ensuring documents are clear, concise, and accessible.
• Process Documentation : Collaborate with subject matter experts and department heads to accurately document current processes and workflows.
• Content Updates : Regularly review and update existing documents to reflect process improvements, policy changes, and new operational requirements.
• Knowledge Base Creation : Help establish and maintain a comprehensive knowledge base for internal use by organizing and cataloging essential documents and materials.
• Cross-Departmental Collaboration : Work with various teams within the organization, such as parts, client services, and billing, to gather the necessary information for creating detailed process documentation.
• Training Support : Collaborate with the Learning and Development Team to develop training guides and manuals that can be used for onboarding new team members and for ongoing education within the department.
• Quality Assurance : Ensure all written materials meet DuraServ’s standards of quality, consistency, and accuracy.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

S) Excellent writing and communication skills, with the ability to translate complex processes into easy-to-understand documentation.

S) Strong organizational skills and the ability to manage multiple projects simultaneously.

A) Ability to collaborate with cross-functional teams to gather information and produce high- quality documentation.

A) Strong attention to detail, ensuring documents are both precise and comprehensive.

K) Proficiency in Microsoft Office 365 and other documentation tools, including Word, Excel, and PowerPoint.

K) Knowledge of documentation best practices, particularly in creating SOPs, training guides, and other technical materials.

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job : Action Oriented Communicates Effectively Customer Focus Decision Quality Drives Results Ensures Accountability Instills Trust Self-Development

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment and Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• In office environment

Travel

This job requires no planned business travel.

Education and Experience

• High School graduation or equivalent is required. An associate or bachelor’s degree in technical writing, communications, or a related field is preferred.
• 2+ years of experience in technical writing, preferably with experience creating SOPs, guides, or process documentation.
• Experience working within an operational, logistics, or national accounts environment is a plus.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member.

Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.