Customer-Obsessed Marketing Coordinator

Job Title : Customer-Obsessed Marketing Coordinator

Location : Jacksonville, Fl (On-site)

Company : Pink Stork

About Us :

Pink Stork is a dynamic women-owned and women-focused wellness company on a mission to support women through every stage of life.

With a commitment to empowerment and resilience, we create products that meet the unique needs of women, from fertility and pregnancy to postpartum and beyond.

Join us as we continue to uplift and encourage women on their wellness journeys.

Job Description :

Are you energized by creating exceptional experiences that keep customers coming back and becoming Raving Fans? Pink Stork is looking for a Customer-Obsessed Marketing Coordinator who is dedicated to understanding, anticipating, and fulfilling customer needs at every touchpoint.

In this role, you will be an essential part of our marketing team, ensuring our messaging, campaigns, and strategies consistently exceed customer expectations and create memorable experiences that resonate with women everywhere.

Responsibilities :

• Customer-Centric Campaigns : Design and execute campaigns that are aligned with customer interests, feedback, and needs, making sure our messaging speaks directly to them.
• Social Listening & Engagement : Monitor customer conversations across social platforms, respond promptly to customer inquiries, and actively engage to foster a supportive community.
• Brand Ambassador Support : Coordinate and support our brand ambassadors, ensuring they have the resources and guidance to connect with customers in an authentic way.
• Content Creation : Help create content (social media, blog posts, emails) that speaks to the heart of our customers, addressing their challenges, celebrating their victories, and building trust.
• Customer Feedback Integration : Collaborate with Customer Support to analyze customer feedback and incorporate insights into our marketing strategies, ensuring we’re always improving our offerings based on real customer needs.
• Campaign Analysis : Track the performance of marketing initiatives, particularly focusing on customer satisfaction metrics, engagement, and conversion rates.
• Community Building : Help foster an inclusive, supportive online community by responding and communicating on social channels, Q&As, and interactive sessions that bring customers closer to our brand.
• Innovation : Be the voice of our customers in marketing meetings, constantly challenging the team to innovate and keep the customer at the center of all decisions.

Qualifications :

Experience : 1-3 years in a customer-focused marketing role, ideally within wellness, e-commerce, or women’s health.

Skills :

• Strong understanding of social media, community engagement, and customer service best practices.
• Excellent communication skills, with an empathetic and customer-first mindset.
• Creative, with a passion for storytelling that captures customers’ emotions and experiences.
• Ability to analyze data and apply insights to improve customer experiences.

Personal Attributes :

• Highly empathetic and driven by a desire to understand and elevate the customer experience.
• Proactive, detail-oriented, and able to juggle multiple projects with ease.
• A natural problem-solver with a positive, can-do attitude.
• Team player with a collaborative spirit and a passion for helping women feel supported and empowered.

Compensation :

$40,000 - $50,000 per year and based off experience

What We Offer : Benefits Include :

Benefits Include :

• Paid volunteer time
• Flexible working hours
• 401k with company match
• Paid Time Off & Paid Sick Time
• Parental Leave
• Paid Family Week
• Babies in the workplace
• Medical, Dental, and Vision Insurance
• HSA and FSA plans

Professional Growth : Be challenged to grow personally and professionally in a company that values creativity, innovation, and excellence.

Collaborative Environment : Work in a supportive, team-oriented atmosphere where your ideas are valued, and your contributions make a real difference.

Impactful Work : Help shape the narrative of a brand dedicated to empowering women and making a positive impact in their lives.

Core Values at Pink Stork :

Our core values are the foundation of our company, guiding our culture and shaping our actions :

• Grow or Die : Continuous personal and professional development.
• Urgency : Acting with speed and purpose.
• Entrepreneurial Spirit : Innovation, risk-taking, and adaptability.
• Excellence : Upholding the highest standards in all we do.
• Intentional Energy : Bringing passion to our work for a dynamic environment.
• Critical Thinking : Approaching every challenge thoughtfully and analytically.

Apply today to help us share Pink Stork’s mission where faith, wellness, and excellence come together!

Pink Stork is an equal opportunity employer that values diversity. We encourage applications from all backgrounds and experiences.