Senior Product Support Specialist

VirtualVocations
Puyallup, Washington, United States
Full-time

A company is looking for a Senior Product Support Specialist - Bilingual French (Remote / Flexible).Key Responsibilities : Provide deep product support for escalated issues related to the OmniPod SystemManage the escalation flow and ensure follow-up with customers until issues are resolvedDocument customer communications and contribute to process improvements and reportingRequired Qualifications : Associates Degree and 1-3 years of direct customer service experienceHigh volume call center experience (30-50 calls a day)Fluency in FrenchExperience in the medical device or medical industry is preferredIntermediate skill level in Microsoft Excel and experience with Salesforce and Microsoft AX

21 hours ago
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