Business Control Manager - GHR Business Controls

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

The Business Control Manager is a hands-on execution leader providing support to the GHR function through direct client engagement with senior leaders and teams.

The successful candidate will be a strong, decisive, results oriented individual who can develop and manage relationships across a wide variety of business and GHR partners based on trust, teamwork and knowledge.

Team Overview :

The GHR Data Management & Business Continuity and Controls team is part of the Governance, Operations, Analytics and Transformation organization (GOAT) within the Global Human Resources (GHR) line of business.

The GHR Data Management & Business Continuity and Controls team is responsible for strong governance and oversight of the GHR function as it pertains to enterprise policies and standards as well as external data privacy regulation.

The primary focus of our team is to drive internal control discipline, risk management, and issue identification through strong partnerships across GHR, as well as Audit and Risk organizations.

Responsibilities :

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Enable a proactive risk management culture by applying issue and risk management and governance subject matter expertise to influence and support a culture of issue and risk identification, escalation and timely mitigation of compliance and operational risks;

drive adherence to enterprise-wide issue, risk and control standards.

• Apply foundational knowledge of Business Controls and its application to daily work activity and team priorities.
• Maintain an understanding of how laws, rules and regulations apply to businesses, functions, products, jurisdictions and / or the enterprise and stay current on changes.
• Support GHR clients in driving adherence to enterprise-wide risk and control standards, including the Enterprise Process Management Policy.
• Escalate in a timely manner to appropriate leaders and senior management.

Required Qualifications :

• 5+ years relevant HR, business support, or risk and / or audit related experience
• Experience in a Quality Assurance or oversight role.
• Ability to maintain objectivity in balancing bank risk with client needs and satisfaction.
• Excellent relationship and communication (e.g., verbal, written and presentation) skills.
• Ability to work in a hands on, detailed and efficient manner.
• Self-motivation, self-direction, organizational skills and the ability to manage priorities without sacrificing quality or timelines.
• Incumbents typically have risk management and / or LOB experience.

Desired Qualifications :

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Commitment to challenging the status quo and promoting positive change.
• Comfortable working with ambiguity and rapidly changing priorities.
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner; excels in working among differing viewpoints to determine the best path forward.
• Ability to work with diverse team members in virtual environment.
• Experience with core systems, such as ORCIT, CIMA, Process Owner Portal and Key Measures.

Skills :

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift :

1st shift (United States of America)

Hours Per Week :