Police Services Officer

DEFINITION

Under general supervision, to perform a variety of non-sworn law enforcement duties in support of the Police Department including in the areas of jail custody, police records, and administrative service tasks and responsibilities.

EXAMPLES OF DUTIES

Jail Custody

Receives, books, and cares for the safety of prisoners housed in the Hermosa Beach Police Department jail facility including responsibility for daily conduct and quality of jail facility

Assists personnel when searching prisoners, completes booking process, warrant checks, and all related paperwork necessary and / or required by law

Conducts regular and routines jail inspections at prescribed intervals, according to policy and procedures, assuring the safety and welfare of incarcerated persons

Oversee inmate visitations

Prepares and serves approved prepared meals to prisoners and maintains custody and control of prisoners during transfers from one area to another

Receives and transfers telephone calls and messages, maintains radio contact with assigned personnel

Receives complaints, answers inquiries, receives and writes reports, takes bail and bond

Performs other duties as assigned

Police Records

Receives and routes routine and emergency calls for services

Conducts business with the public via the transfer of information

Maintains records and files according to procedures and as required by law

Operates data input and retrieval terminal

Compiles criminal statistics and information

Facilitates the processing of records and related data and information

Receives and logs emergency and other types of messages

Notifies and keeps supervisors informed as to emergency situations and general activities

Performs miscellaneous clerical work in maintenance of logs, records, forms, and operations

Implements and modifies laserfiche program to accommodate the department's specific record-keeping needs

Performs other duties as assigned

Administrative Support Services

Maintains supplies necessary for the ongoing and efficient daily operation of facility

Processes a variety and memos

Attends meetings as required

Processes mail, faxes, and money collected

Fingerprints city applicants for background investigation

Performs other duties as assigned

QUALIFICATIONS GUIDELINES

Knowledge of :

Basic law enforcement principles and practices and their application to a wide variety of non-sworn services, operations, and programs

Principles and procedures of record keeping including proper procedures for the maintenance of logs and reports

Principles and procedures of record keeping and filing

Methods and techniques of proper phone etiquette

Customer service techniques, practices, and principals

Strong organizational skills

Police records systems

Ability to :

Perform a variety of non-sworn law enforcement duties including those related to jail custody, police records, and administrative services

Deal tactfully and effectively with law enforcement personnel, with the public, and prisoners

Speak clearly an concisely; remember names, numbers, an details of incidents

Study and retain knowledge of department policies, procedures, rules and regulations

Recall location of streets and city geography in general

Familiarity and knowledge of standard data input terminal keyboard

Operate office equipment including computers and supporting word processing and spreadsheet applications

Type or enter data at a speed necessary for successful job performance

Respond tactfully, clearly, concisely, and appropriately to inquires related to area of responsibility

Understand and follow written and verbal instructions

Provide excellent professional customer service

Establish and maintain effective working relationships with others

Education and Experience : Any combination of training and experience which would provide the required knowledge and abilities is qualifying.

A typical way to obtain this required knowledge would be :

Educational achievement equivalent to graduation from high school. Must be 18 years of age. Must complete basic jail operations course within the one year probationary period.

Licenses / Certificates : Possession of a valid Class C California Driver’s License with a safe driving record is required and must be maintained as valid during the course of employment.

SUPPLEMENTAL INFORMATION

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment : Work is performed in an office and jail environment; extensive public contact and exposure to irate and abusive individuals;

work and / or walk on various types of surfaces including slippery or uneven surfaces; incumbents required to work various 12 hour shifts.

Regular contact with the general public.

• Physical : Primary functions required sufficient physical ability to walk, stand, or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist;
• regularly push, pull, lift, and / or carry light to moderate weights; operate law enforcement and general office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard;

ability to speak and hear to exchange information; ability to operate a vehicle to travel to various locations.

Vision : See in the normal visual range with or without correction.

Hearing : Hear in the normal audio range with or without correction.