Patient Experience Specialist
S ince 1896 the University of Pittsburgh School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country.
Each day the School's faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research and service.
In addition to being a great place to work the University offers robust benefits including : *11 Paid Holidays, Paid Vacation, Sick and Personal Days
- Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year
- Paid Parental Leave
- Education benefits for eligible employees, their dependents and spouse / domestic partner
- Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans
- A robust retirement savings plan option. Including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement
- Free PAT bus pass.
School of Dental Medicine Orthodontics Department of Oral and Maxillofacial Surgery is seeking a Patient Experience Specialist.
Job Summary
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills.
Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct.
Performs basic financial functions and guides students in administrative tasks.
Essential Functions
The Patient Experience Specialist (PES) assists the department in maintaining a patient / customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial / operational targets.
The PES is responsible for the arrival and / or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance / billing information, and performing point of service activities.
Physical Effort
Physical demands are light.
The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community.
This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces.
We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.
The University of Pittsburgh is an Affirmative Action / Equal Opportunity Employer and values equality of opportunity, human dignity and diversity.
EOE, including disability / vets.
Assignment Category : Full-time regular
Job Classification : Staff.Patient Office Assistant
Job Family : Health Professionals
Job Sub Family : Clinic Operations
Campus : Pittsburgh
Minimum Education Level Required : High School Diploma / GED
Minimum Years of Experience Required : 1
Will this position accept substitution in lieu of education or experience : Combination of education and relevant experience will be considered in lieu of education and / or experience requirement.
Work Schedule : Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m.
Work Arrangement : Monday - Friday, 8 : 00 a.m. - 4 : 30 p.m.
Hiring Range : TBD Based Upon Qualifications
Relocation Offered : No
Visa Sponsorship Provided : No
Background Check : For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances : The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment : PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.
Required Documents : Resume
Optional Documents : Not Applicable
Please see job description
PI249122426
Patient Experience Specialist
School of Dental Medicine Orthodontics Department of Oral and Maxillofacial Surgery is seeking a Patient Experience Specialist. Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and i...
Residency Patient Experience Specialist
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate data...
Patient Experience Specialist
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Front office experience in a dental or medical office and/or...
Residency/Speciality Patient Experience Specialist
Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Coordinate the administrative aspects of providing dental ca...
Administrative Assistant II
The Organ Pathophysiology Therapeutics Institute (OPTIn) is searching for an Administrative Assistant (AA) to the Director of the Organ Pathophysiology Therapeutics Institute (OPTIn) and Director of the Pittsburgh Liver Research Center and the Associate Dean of Research for the Pitt School of Medici...
Patient Care Technician PCT
Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where ...
Bilingual Customer Service Specialist (Spanish)
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
As a Specialist, it starts with you discovering customers' needs. As a Specialist, you'll become highly skilled at uncovering customers' needs, then following through with meaningful solutions. Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience ...
Patient Service Representative (Front Desk Receptionist)
The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments. Patient Service Repre...
Patient Services Representative - Adult IV Infusion Center
In depth knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary se...