Incident Manager/ODP Certified Investigator

Description

PA ODP Investigator Certification is required for this position.

The Incident Manager / CI is responsible for the overall management of Verland’s Incident Management (IM) Program in accordance with laws, government and industry regulations, and agency practices.

Maintains oversight and provides education and guidance to employees regarding incident management processes and investigations.

Oversees IM administrative reviews and quality assurance peer reviews to ensure processes meet regulatory standards. Tracks and reviews incident data.

Implements performance improvement standards when necessary. Monitors and reviews industry regulations for changes and adjusts policy and procedures accordingly.

This is a salaried, exempt position.

Incident Manager / CI responsibilities

• Must have PA-Office of Development Program (ODP) Certified Investigator certificate
• Promotes the health, safety, rights, and well-being of the Individuals receiving services and seeks to enhance their dignity by the elimination of recurring and / or preventable incidents.
• Responsible for completing investigations including but not limited to securing of evidence, obtaining witness statements and interviews, retrieving information from electronic surveillance, reviewing staff schedules, compiling information from agency’s Electronic Health Record (EHR), and developing a chronological summary of factual finding from occurrence to closure.
• Complies with required incident management reporting timeframes; ensuring incidents are filed, finalized and / or extended according to the timelines set forth by regulatory and agency standards.
• Maintains knowledge of incident management regulations (federal, state, and regional), manuals, bulletins, other published protocols, guidance and reference materials, and the state reporting systems.

Communicates changes and develops and revises policy and / or procedures accordingly.

Provides orientation and training to staff to enable them to respond to, report and, where possible, prevent incidents.

Provides ongoing training on the recognition and reporting of abuse and neglect incidents. Assists in the training new Incident Management staff.

Assist with obtaining documentation for corrective actions for all certified investigations with respective department managers and ensures completion of corrective actions within required timeframes.

Ensures completion of certified investigation hard copy files maintained on-site.

• Engages in quarterly Certified Investigations Peer Reviews to build systemic capacity and enhance the quality of certified investigations.
• Tracks monthly and quarterly incident data and uses trend analyses to identify systemic issues. Tracks medication errors trends and reviews monthly status update.

Collaborates on completing the supporting documentation on file.

• Attends daily morning huddles to discuss relevant incidents and seek status update. Attends plan update meetings on individuals involved in incidents as needed.
• Must be able to maintain a flexible work schedule as required by certified investigation situational needs. Be on the Incident on-call schedule on rotation basis, including the weekends.
• Collaborates closely with the Risk Manager regarding Incident Management.
• Perform other related duties, as assigned.

Benefits

• Minimum of 24 hours worked and employees enjoy a comprehensive benefits package :
• Health (UPMC), Dental (Delta Dental) and Vision Insurances
• Healthcare Flexible Spending Account (HSA)
• Dependent Care Flexible Spending Account
• 403B Traditional and Roth with Company Match
• Tuition Reimbursement
• 8 Paid Holidays

Up to 2 weeks paid training provided by Verland, to educate new hires on daily living skills, social engagement, personal hygiene skills, along with each individual’s support plan / personal development goals that are essential to improve the daily lives of the individuals that we serve.

Completion of training is required at the start of employment.

Requirements

• Must maintain current PA Office of Developmental Programs (ODP) Investigator certification.
• Must have a thorough understanding of all ICF / MR governing regulations on incident management and develop understanding of facility policies and procedures related to the health, safety, and welfare of the Individuals.
• Must have strong writing and typing skills with attention to details including grammatical and spelling accuracy.
• Be open and willing to initiate new procedures and explore alternative methods of incident prevention.
• Must be willing to make timely decisions on safety and health issues related to incident prevention and the incident management process.
• Must be sensitive to the confidentiality of information pertaining to the Individuals and comply with HIPAA regulations when discharging responsibilities.

Minimum Experience and Training

• Bachelor's degree in a health care related field is preferred with two years’ experience working in the Intermediate Care Facility (ICF) / Mental Retardation (MR).
• Working proficiency in Microsoft Office Suite is required.
• Familiarity with protective services laws and mandated reporter regulations required.
• Ability to conduct thorough investigations and ability to manage competing priorities is required.
• Familiarity with PA Enterprise Incident Management (EIM) required.
• Valid Pennsylvania driver's license and insured vehicle required.

Verland Family Values : Commitment to CommunityCompassionate CareDedication to EmployeesTrust through TransparencyWelcoming Diversity