Reconcilement Supervisor - Bank Operations

SUMMARY :

Responsible for the management and oversight of the reconcilement area including application, GL, internal DDA, cash, and correspondent reconcilements.

Manages the development, design, and implementation of processes and procedures around all aspects of reconcilements. Drives efficiency and effectiveness in daily processing by collaborating with stakeholders and utilizing automation.

CUSTOMER SERVICE SKILLS :

Willingness to provide a level of service which will clearly differentiate us from our competitors.

INTERPERSONAL SKILLS :

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.

Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors.

Demonstrated ability to manage multiple priorities and delegate effectively to meet critical deadlines under difficult time restraints.

Understanding of deposit accounts and associated processing.

Excellent verbal, written and presentation skills with the ability to define and solve problems.

Team player with a positive outlook.

Demonstrated leadership ability and skills.

Ability to work independently and meet communicated deadlines.

Excellent analytical, problem-solving and decision making skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Directs, manages, and leads a staff including hiring, scheduling, preparing performance evaluations and making salary recommendations.

Provides training and guidance to staff with respect to understanding, processing and managing the workload.

Designs, implements, and monitors processes and procedures related to all reconcilement activities. Collaborates with stakeholders and advocate for scalability and automation.

Ensures effective use of applications and identifies process improvement opportunities. Works with team to maintain process flow documentation for assigned systems and area of responsibility.

Measures key performance indicators and manage metric reports to identify opportunities for improvement.

Oversees daily reconcilement of all application balancing accounts, GL, internal DDA and correspondent accounts. Ensures outstanding items are cleared timely with the assistance of the business area.

Oversees branch cash ordering and reconcilement for all vaults and ensure accounts are in balance and branches are supplied with cash flow.

Monitors all outstanding reconcilement items for 30, 60, and 90 aging. Clears all outstanding items in a timely manner with the assistance of the business area processing entries to the accounts.

Maintains SOX control documentation and controls around all reconcilement processes.

Manages to defined customer service level expectations.

Other duties may be assigned.

OTHER REQUIREMENTS :

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.

You will also be expected to complete all assigned compliance training in a timely manner.

Demonstrated proficiency in basic computer applications such as Microsoft Office.

Advanced proficiency with Excel including pivot tables, advanced formulas, creating and maintaining tables.

Knowledge of FIS IBS Insight and FIS DIM applications preferred.

Bachelor's Degree in Business Administration, Management or Finance preferred.

Minimum of five years of banking experience including bank operations experience required.

Minimum of 1 year experience in a supervisory or leadership role required