Product/Business Analyst

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 3M flexible workers (ranked #3 in the App Store) to create scalable labor solutions for the largest companies and government agencies in the world like Walmart, PepsiCo, Google, and Circle K.

Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple employers through a digital marketplace.

We’re one of the fastest-growing scaleups in the country. We’ve grown 2-3x each year since we started and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures and we’re only getting started.

Mission : What we do and why we need you

The mission of the BizOps team is to design, build, execute, and optimize end-to-end initiatives that move the needle for our business combining data-driven thinking with a pragmatic first principles approach.

Initiatives could include launching and expanding new customers, developing ways to increase shift rates and worker quality, improving the worker experience to increase retention and lifetime value, or designing mechanisms to identify, attract, hire, and sustain the best talent in the world across functions.

This role is based in New York City (HQ) with typically 3+ days per week in the office.

Outcomes : What problems you will solve

Your role will evolve over time but some of your early responsibilities will include;

Process Improvements : Build, scale, and optimize business processes aligned to the shift and / or worker value chain in order to enable allocation expansion, increase shift fill rates, and improve worker quality and performance across verticals and at scale through the lens of our digital product

Analytics + ROI Optimization : Define metrics and create dashboards to measure product performance. Generate data-driven insights to inform product strategy and prioritization.

Own analytics for each of your deals to ensure 100% shift fulfillment, identify opportunities for process improvement across the value chain, and own constant improvement on ROI and cost efficiency to deliver 100% fulfillment with efficient spend.

Build and Execute : Own analytics initiatives that support daily operations such as building the data architecture, identifying opportunities using data and first principles, and build reports to summarize, monitor, and illustrate progress to capturing them (e.

g., worker retention curves)

Cross-functional collaborations : You will work as a key liaison between product, revenue, and partner growth teams. You will work with product to continue iterating on operator tools that deliver the best fulfillment, parter growth to ensure sufficient capacity across regions to enable shift fill, and our revenue teams to ensure the best outcomes for our customers.

Experiment and test : Design, execute, and analyze A / B testing experiments to validate product hypotheses

Your day-one role could be in one of the following areas :

Business operations

Partner support

Financial operations and strategy

And other teams throughout the business

Competencies : Who you are

Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you’ll need :

Analytically-minded : You have 3-6+ years experience in an analytical role (e.g. data analyst, bizops, consulting, investment banking), and ideally in startups.

Technical skills : You have strong experience with both Excel and SQL and can blend quantitative data with qualitative insights to test hypotheses.

You also have some exposure to Python.

Problem solver : You thrive working through and solving complex problems, quickly learn and adapt to new situations, and synthesize the abstract into the concrete.

Highly organized : You think in systems and process, relish bringing structure to ambiguity, ruthlessly prioritize, and feel organization is second nature to you.

Clear communicator : You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision-making.

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies.

Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits :

Comprehensive healthcare coverage : We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)

401(k) match program : We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%

Generous, fully paid parental and family leave policies

Pre-tax commuter benefits

Unlimited and flexible PTO