Knowledge Management Specialist

Hybrid role in Downtown Denver, CO

One-year contract with long-term potential

$60 / hr

IT Knowledge Management Specialist

Are you passionate about transforming information into actionable insights and fostering a culture of collaboration? As our IT Knowledge Manager Specialist, you'll be the driving force behind our knowledge-sharing initiatives.

You’ll harness the power of Microsoft 365 to create and sustain a cutting-edge knowledge management system that fuels productivity and innovation across our organization.

Join us in a role where your extensive experience in Information Technology and knowledge management will shape how we capture, organize, and distribute vital knowledge, and where every day presents an opportunity to make a real impact.

Key Responsibilities

• Crafting Our Knowledge Management Vision :
• Shape and elevate our knowledge management strategy to align with our dynamic organizational goals.
• Uncover and implement exciting ways to leverage Microsoft 365 features, enhancing how we share and collaborate.
• Ensure our knowledge resources are captured, organized, and accessed seamlessly through refined processes and procedures.
• Designing Intuitive SharePoint Experiences :
• Innovate and configure SharePoint sites, libraries, and metadata structures that make knowledge management a breeze.
• Create user-friendly navigation and powerful search functionalities that ensure our teams find what they need quickly.
• Develop and maintain a consistent taxonomy and metadata schema that brings clarity and organization to our knowledge assets.
• Curating and Elevating Content :
• Guide and mentor our content creators to produce, update, and organize knowledge resources with excellence.
• Review and enhance existing knowledge assets to maintain top-notch quality and accuracy.
• Analyze Microsoft 365 Usage Reports quarterly to ensure our content remains relevant and impactful.
• Empowering Users Through Training and Support :
• Provide expert support and solutions to user inquiries related to our knowledge management systems and tools.
• Promote and champion the benefits of Microsoft 365, fostering a culture of collaboration and knowledge sharing.
• Driving Continuous Improvement :
• Analyze user feedback and engagement metrics to drive enhancements in our knowledge management system.
• Stay ahead of the curve with the latest Microsoft innovations and industry trends, bringing fresh ideas to our knowledge practices.
• Propose and implement strategic updates that keep our knowledge management system at the forefront of efficiency and effectiveness.

Qualifications :

• 7+ years of experience in knowledge management, with a proven track record of designing, implementing, and maintaining effective knowledge systems.
• 3+ years of experience in the IT industry, with hands-on expertise in collaborating on IT solutions and systems.
• Proficiency in Microsoft 365, including SharePoint, and a strong understanding of its capabilities for knowledge management.
• Demonstrated ability to design and manage knowledge management systems and processes.
• Strong analytical skills and the ability to leverage data for continuous improvement.
• Excellent communication and interpersonal skills to effectively collaborate with diverse teams and stakeholders.

Why Join Us?

As a Knowledge Manager, you’ll be at the heart of this mission, driving initiatives that make a tangible difference in our organization.

If you’re ready to leverage your extensive IT and knowledge management expertise in a role that blends strategic thinking with innovative technology, we want to hear from you!

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.