Ophthalmology Process Analyst & Account Manager

Join Our Team as an Ophthalmology Process Analyst & Account Manager!

Revival Health is an innovative healthcare automation company focused on building the digital healthcare workers of the future for medical practices so that doctors, nurses, and medical staff can focus on what matters most, caring for their patients, and saving human lives.

If you're a passionate, hard-working, motivated individual who thrives on challenge and values autonomy, we would like to talk to you about joining our team!

We take pride in knowing that our work makes a difference in the world and makes a meaningful impact in the lives of our customers.

We also believe in serving our communities and helping those who can not help themselves, so much so that a portion of the revenue from every automation that we make is donated to help cover the cost of life-changing medical procedures for patients in need who can’t afford them.

The Revival Health team is an amazing group of hardworking, motivated, independent self-starters who value personal freedom, and flexibility to do their best work.

They have the personal accountability and discipline to work collaboratively to solve complex healthcare-related challenges with code and determination.

Our team works hard to build trust, embrace conflict, follow through on our commitments, take personal accountability for our actions, and persistently drive results.

As an Ophthalmology Process Analyst & Account Manager, your opportunities to make an impact will be :

Understand & Innovate : Dive deep into our customers' operations to identify time-consuming processes, repetitive tasks, and opportunities for automation.

Collaborate with our development team to design and document automation solutions tailored to each customer's needs.

Client Management : Serve as the primary point of contact between our development team and clients, ensuring smooth communication and successful implementation of automation solutions.

Build strong relationships with clients, generating referrals and proposals to drive business growth.

Educate & Support : Meet and interact with customers regularly. Conduct webinars, demos, and training sessions to ensure they fully understand and are actively benefiting from our services.

Ensure customers can quantify the ROI they are receiving from the services we provide. Assist our client success team in maintaining CRM documentation and addressing customer inquiries.

Problem-Solving : Work with the Product Development Team to ensure they are clear on needed features and issues customers experience that must be solved.

Proactively identify new automation opportunities within the customer's organization and address any issues or concerns raised by customers, striving to ensure their satisfaction and loyalty.

About You :

• Excellent Communicator : Listen attentively to customer needs and concerns, demonstrating empathy and understanding. Enjoy engaging with customers and solving their challenges with professionalism and patience.
• Organized & Proactive : Possess strong organizational skills and enjoy a proactive approach to follow-up and problem-solving.

Ability to thoroughly document complex processes and explain how to follow steps to accomplish customer goals and business needs in extremely clear, easy-to-understand terms.

• Tech-Savvy : You get excited about new technology and are eager to learn new software and features. You are comfortable navigating new software systems and have the ability to ask questions and look for opportunities to improve process and task turnaround times instinctively.
• Customer-Centric : Driven to listen and learn from both internal and external customers, with a deep desire to deliver exceptional service and value to customers.

Willing to go the extra mile to ensure customer satisfaction and business success.

Continuous Learner : BA degree with at least 5 years of experience in ambulatory medical operations or medical revenue cycle.

Desire to take on more responsibility and grow product lines for our customers over time. Ability to cultivate a continuous improvement mindset and apply that knowledge to internal processes as well as learn and improve upon all aspects of customer processes as well.

Self-disciplined : Ability to thrive in a primarily fully remote environment, where trust, integrity, and autonomy are paramount to success.

Enjoy multi-tasking and have the ability to prioritize daily workload in a fast-paced and always evolving environment.

Why Revival Health?

• Impactful Work : Join a team that's passionate about making a difference in the world and shaping the future of healthcare technology.
• Growth Opportunities : Opportunity for professional growth and development in a fast-paced, dynamic environment.
• Collaborative Culture : Work with a diverse team of talented individuals who share a common goal of building great products and delivering exceptional value to our customers.

If you're ready for a challenge and to be part of a team that's building the future, we want to hear from you! Apply now to join us as an Ophthalmology Process Analyst & Account Manager and help us shape the future of healthcare technology.

Revival Health is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thank you for your interest in joining the Revival Health team!

Together we can make a difference!