He / she is responsible for filling parts orders over phone or over the counter. Will advise customers of needed parts according to description or malfunction.
Needs to be able to operate a forklift. Also perform duties necessary for the smooth operation of the parts department. This shift will be from 10 : 00am-7 : 00pm in Lowell.
DUTIES & RESPONSIBILITIES
- Answer customer’s phone calls and fill order from stock parts.
- Help customers on parts counter and shop counter.
- Read catalog, microfiche viewer, or computer for replacement part numbers, availability, price and substitutions.
- Advise customer on substitution or modification of part when replacement is not available.
- Advise customer of any quality improvement or service bulletin on part replacement.
- Examine returned part or core to determine if defective and exchange part for refund.
- Stock parts according to part number sequence.
- Use precision measuring instruments to determine whether similar parts may be machined down or built up to required size.
- Clean parts shelves to prepare for physical inventory.
- Accept payment for bills and make change.
- Use calculator and computer keyboard.
- Do periodical bin checks.
QUALIFICATIONS :
- He / she will be responsible for the set up of advertising displays or arranging merchandise on counters, display areas for promotional sales.
- High school diploma or equivalent required.
- Must have at least two years or more in heavy duty truck or automotive parts department experience.
- Will need to be able to interact successfully with customers and co-workers, and have the ability to recognize the need for urgency in helping customers.
- Must have the endurance to move at a fast pace and from one job requirement to another quickly; also be able to operate parts department equipment, forklift, and pickup.
Physical Demands
- Must be able to lift objects weighing up to 50 lbs from the floor to waist high and 25 lbs to shoulder high.
- Due to some stress applicant must be have the flexibility to handle stressful situations.
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