IT Support Specialist

Job Description

Job Description

Salary :

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering seven states, are a blend of commercial and residential, electrical, and heating & cooling companies primarily serving the new housing construction market.

Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge.

As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve.

We are actively seeking an IT Support Specialist in Stone Mountain, GA area to join our award WINNING team.

Great Reasons to Join Romanoff :

• 9x Employee Voted Top Work Place
• Highly Competitive Wage
• Excellent Benefits Package (Health / Vision / Dental / Life / STD / LTD / Accident and Critical Illness)
• $15k Company Paid Life Insurance
• 401(k)
• Employee Stock Ownership Plan ( We are 100% employee owned )
• Training and Support
• Vacation and Paid Holidays
• Advancement Opportunities
• Paid Apprenticeship

Work Schedule : Monday- Friday 7am-4 : 00pm MUST be willing to be flexible as jobs may change

Position Responsibilities of the IT Support Specialist :

• Assisting members of our team seeking technical assistance via our ticketing system, in person and voice.
• Assist with employee equipment during on / offboarding
• Assists in training for computers or software within the organization. Training needs may include support for new hires, for employees in new roles or with new assignments, and for organization-wide training on new software, programs, or company-wide IT system changes or policies.
• Installing / configuring workstations and peripherals including network printers / scanners, monitors, UPS, laptops, tablets and iPad mobile devices.
• Maintain device inventory and warranty information. Packaging and shipping / processing returned equipment
• Performs other related duties as assigned.

Required Skills for the IT Support Specialist :

• Thorough understanding of common software including the entire Microsoft365 suite, Windows 10 / 11.
• Working knowledge of AD / AAD / Intune / MEM / Exchange / Autopilot / OneDrive / Sharepoint / Azure Environments
• Working knowledge of FreshService / FreshDesk
• Working knowledge of Ubiquiti / Unifi networks
• Working knowledge of Network Print Queue management
• Proficient in IOS Administration using Jamf
• Ability to patiently explain technical material to less technically proficient users.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Ability to work both independently and as a member of the IT team.

Education and Experience for the IT Support Specialist :

• Any related technical certifications are preferred
• At least two years of experience in a direct customer service / support role is required

Physical Requirements

• Non-contract, in office position : Monday - Friday
• Must be able to lift up to 50 pounds
• Must be able to stand, kneel, bend frequently throughout the day
• Romanoff provides a comprehensive package of employee benefits including : Medical, Dental, Vision, Life / AD additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays;

401(k) and company paid Life Insurance, and we are 100% Employee Owned.

The Romanoff Group of Companies considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

We are an equal opportunity employer.