Job Description
Job Description
Company Description
Village Green
Village Green is searching for enthusiastic individuals to join our Customer Service team and be the first point of contact at our award-winning apartment communities.
Job Description
POSITION OVERVIEW
The concierge serves as a customer service representative to our prospects and current residents.
Basic responsibilities will be fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors.
This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.
The pay for this position will range from $16-$18 an hour plus a quarterly bonus.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Greet residents and guests in a courteous and friendly manner as they enter the building
Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
Provides brochures, floor plans and other collateral to clients
Completes guest cards, provides mini tours, and acts on leasing behalf during off hours
Retrieves packages for residents
Provides refreshments to residents and guests
Maintains Concierge Binder
Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout
Uses Internet as an aid in providing micro and macro information to residents and guests
Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
Prepares incident reports and correlating documentation
Adheres to established policies related to fair housing
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
Qualifications
REQUIREMENTS
Ability to apply good common sense when assisting residents and their guests
Must have the availability to work a flexible schedule any day of the week
Ability to resolve minor problems while maintaining a friendly and professional manner
Ability to communicate effectively
Must be team oriented
Additional Information
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply.
Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins.
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