Loan Processing Manager / Quality Assurance Manager
As a Bluegreen Vacations Quality Assurance Manager / Loan Processing Manager , you are part of a rapidly expanding sales team which markets and sells a variety of vacation experiences.
The Quality Assurance Manager is a multi-task-oriented position responsible for assisting the Director of Field Administration in overseeing and supervising the day-to-day operation of the Quality Assurance Specialists along with training and performance management.
The Quality Assurance Manager also provides Sales support for the Front Line and In-House teams. This position requires excellent customer service, ability to lead and mentor a team, organizational skills, computer literacy, depth of contract / product knowledge and attention to detail.
All responsibilities are to be accomplished while upholding and exhibiting our core values : customer obsession, excellence, surprise and delight, innovation, simplicity, integrity, trust, agility.
How do we invest in you?
- You earn $ 58,000 - $60,000 (mix of base salary plus incentives).
- After completing our internal certification process, you are eligible for monthly contests and prizes as well as our president's club trip !
- Professional growth and career advancement is supported thru a variety of development programs as well as opening new locations.
- Customizable benefits package including 401k match, variety of medical plans, etc.
Responsibilities :
- Responsible for recruiting, training, coaching, and performance managing a team of Quality Assurance Specialists.
- QA Manager is responsible and held accountable for their assigned team's performance from Medallia, Contract Errors, PAC, TP PAC, Cancellation Percentages, retention of associates as well as other assigned goals.
- Provide on-going development of the QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge.
- Ensure compliance with established policies, procedures, and systems.
- Work closely with the Sales Management team to ensure smooth transition of guest from TO / BBB Rep to QAS.
- Ensure all QAS's are following scripts as outlined.
- Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialist.
- Responsible for handling escalated customer service issues.
- Ensures closings and contract data entry goals are met.
- Should have an ongoing desire to grow with the company and be able to relocate
Requirements :
- High School Diploma or equivalent (G.E.D). College preferred.
- Six months’ hands on computer experience, one-year general office experience or relevant courses. Must be a quick learner, friendly, and able to connect with different personality types to facilitate a connection with new owners.
- MS Office, Outlook, Word, Excel and Synergy, Internet Explorer, SPI, LSAMS, AS400, good overall computer literacy and written / verbal communication skills.
Knowledge of Bluegreen product line, exchange affiliations, benefits, and basic sales training essential.
Must have good interpersonal skills and maintain a professional yet friendly attitude in an often highly paced and pressured sales environment.
Attention to detail, follow up skills, and strong work ethic are essential.
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