Manager, Product Management - (EASE) Business Cards & Payments

West Creek 5 (12075), United States of America, Richmond, VirginiaManager, Product Management - (EASE) Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do.

The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices?

Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

We are looking for a Product Manager to join our team in Capital One Business Cards and Payment. This role is a Product Manager responsible for reimagining the account servicing experience for small business customers.

This team is working in a zero to one business environment, paving the way for an improved customer experience and integration of new features that go Beyond the Card.

In this role, you’ll be expected to demonstrate proficiency in four key areas

Human Centered

You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

You’ll obsess over UX / UI patterns and seek to create world class, omni-channel experiences

Business Focused

You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

Technology Driven

You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead

You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

Integrated Problem Solving

Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible

Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

Transformational Leadership

You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence

You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

As a Product Manager, you’ll have access to :

Work in a zero to one environment, defining the future vision for an improved digital account servicing experience for small business customers

Prioritize and lead discovery in an exciting problem space, leveraging customer insights and onsite performance metrics to deliver impactful solutions

Navigate a complex stakeholder environment to determine path forward and gain alignment on the approach

Showcase exceptional cross-team collaboration, working across different functions, organizations, and reporting boundaries to get the job done

We want you if you are :

Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.

Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing.

You always can rally associates to work with you..

Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.

You’re well organized, able to multitask and able to prioritize your work.

Passionate & Customer Focus. You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs.

Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

Basic Qualifications :

Bachelor’s Degree or military experience

At least 3 year of product management experience or at least 3 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications :

Bachelor’s Degree in Computer Science or Engineering

MBA or Master’s degree

2+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. New York City (Hybrid On-Site) : $163,300 - $186,400 for Manager, Product Management