Wheelchair Supervisor - Westchester County Airport (HPN)

Wheelchair Supervisor - Westchester County Airport (HPN)

Job Category : Airport Operations

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Requisition Number : WHEEL012109

Posted : September 19, 2024

Employment Type : Full-Time

Location : On-site

Rate : $17 USD per hour

About the Role

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants.

This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations.

You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position.

Responsibilities

• Supervise the daily operations and activities of the wheelchair service team
• Ensure efficient scheduling of wheelchair attendants across various airport terminals
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service excellence
• Manage and resolve any operational challenges or passenger complaints related to wheelchair services
• Collaborate with airport authorities and airline staff to coordinate seamless service delivery
• Conduct regular performance reviews and provide constructive feedback to team members
• Work closely with HR for recruitment, training, and management of wheelchair service personnel
• Exceed customer service and safety standards set by PrimeFlight
• Perform any additional duties as assigned by management

Qualifications

• 18 years of age or older
• Eligible to work in the United States
• Minimum of 1 year of experience in a supervisory role within customer service or airport operations
• Strong leadership, organizational, and communication skills
• Proven ability to manage teams effectively and handle challenging situations
• Ability to read, write, speak, and understand the English language
• Ability to use electronic devices including iPads / Tablets, Computers, and Mobile Devices
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Ability to work any day / shift, including holidays, within a 24 / 7 operation

Physical Activity / Working Conditions

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor / outdoor environment as applicable
• Must be able to push, pull, bend, stretch, and squat
• Exposure to moderate and at times high noise levels
• Tasks may involve repetitive motions of the arms, wrists, hands, and / or fingers

Airlines operate 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays.

The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc.

without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.

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