Job Description :
Network (LAN, WAN and Wireless)
Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification.
Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config / deploy, port enable / disable, analyze network traffic)
TCP / IP, DHCP, Subnetting, VLAN, POE
Experience with packet capturing, example : Wire Shark
Network maintenance, support and refresh
Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
Site Data Center (Server Room) Management
Infrastructure knowledge (Power / UPS, HVAC, cabling, etc.)
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
Server Management
Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps / repair
DHCP, DNS, Print Server, File Shares, Microsoft SCCM
Smart Hands for remote teams & 3rd party vendor management for issue escalation / resolution
Working knowledge / experience supporting Hardware for servers, data backup libraries and SAN / NAS
Server, storage and backup systems maintenance, support and refresh : Rackmount, install and configure server hardware. Knowledge of Server 2012 / 2016 Policy and Security Management
Critical plant floor hardware support
examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)
ANDON and PLC (Programmable Logical Controls) support knowledge
First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)
Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime
Other Must Have Attributes
for Level 3 ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
Strong team worker with professional demeanor and strong ethics
Good written and oral communication skills are required
Experience with remote control tools and remote support (off-site)
Ongoing support of various Manufacturing computer systems
Windows Active Directory : Maintenance kiosks, OU configuration, Group Policy Objects
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